Job description

Academic and Retention Specialist Position Available

Delta Technical College, an established career college with campuses throughout the Midwest and Mississippi Delta region, is seeking an Academic and Retention Specialist for our Horn Lake, Mississippi campus.

SUMMARY

Responsible for ensuring high levels of student and faculty engagement and satisfaction, compliance with all academic and attendance policies and procedures, monitoring student attendance and academic progress, with the main focus on student retention. This position’s primary focus will be to assist the Director of Education with all things related to student success with an emphasis on retention and academic progress.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

• Full oversight of student retention to maintain compliance with accrediting standards.
• Complete and process all drop, leave of absence (LOA), and re-entry paperwork.
• Daily monitoring of student attendance reports and academic progress.
• Advise/mentor students with attendance or academic concerns.
• Advise/mentor instructors on how to assist students with overcoming barriers hindering their success.
• Conduct weekly SOS (Save Our Students) meetings and:

• Follow up on action items discussed at SOS meetings.
• Follow up strategies measuring success of outcome or lack thereof.
• Encouraging more creative and “out of the box” thinking when outcomes of the normal approaches are not successful.
• Sharing best practices when outcomes are successful from follow up strategies.

• Develop retention intervention plans, in conjunction with the DOE and Program Directors, and supporting the instructor team in the execution of those plans.
• Helping to foster a culture focused on student retention, with a goal of graduation and placement, within the instructor team through sharing metrics, trends, and best practices.
• Assist with curriculum oversight in the classroom as well as in the lab, where applicable.
• Assist with recruitment and hiring full and part time instructors and coordinate their training.
• Assist with classroom observations, instructor evaluations, student surveys, implementation of instructional changes due to evaluations/surveys, and address any concerns that may arise because of student critiques.
• Assist coordination of mandatory continuing education in-services for the instructional staff.
• Prepare content and conduct periodical instructor meetings.
• Scheduling:

• Assist with instructor scheduling
• Instructor vacation and sick time usage
• Instructor shift assignments
• Student assignments as well as monitor the classrooms.

• Coordinate with DOE in supporting supervisory responsibilities which may include the following: planning, assigning, and directing work of faculty; assisting in the appraisal their performances; support the rewarding and disciplining of employees; addressing complaints and resolving problems.
• Actively coordinate office activities with the Campus President and Director of Education, specifically concerns in licensing or accreditation.
• Coordinate suggestions, improvements or other ideas that may be provided by staff or students.
• Complete weekly and/or monthly reports as directed
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

Coordinate with the Director of Education to support the supervision of faculty and students and carry out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include daily monitor of student retention and academic progress; assisting with interviewing, hiring, and training new faculty; planning, assigning, and directing work; coordinate with and support DOE to appraise performance, reward and disciple employees, and address complaints and resolve problems.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Business Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods and language.

Cooperation - Establishes and maintains effective relations. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Offers assistance and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflicts.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.

Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality.

Job Knowledge - Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.

Managing People - Provides direction and gains compliance. Includes subordinates in planning. Takes responsibility for subordinates' activities. Makes self available to subordinates. Provides regular performance feedback. Develops subordinates' skills and encourages growth.

Planning & Organization - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Integrates changes smoothly. Sets goals and objectives. Works in an organized manner.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

Bachelor’s degree from four-year college or university and minimum two years’ experience in related field is preferred.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Word, Payroll, and CampusVue.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and talk or hear; frequently required to use hands to finger, handle, or feel, and reach with hands and arms.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, outdoor weather conditions, and risk of electrical shock.

The noise level in the work environment is usually moderate.

Payment and Compensation:

Competitive wage and compensation packages offered.

Delta Technical College is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Background check required

Education:

• Bachelor's (Preferred)

Experience:

• student retention: 2 years (Preferred)
• academic advising: 2 years (Preferred)

Work Location: In person

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