Job description
- Relocation Assistance Available*
Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Activities Team
Ensures staff is trained on all brand standard operating procedures.
Administers and ensures employee adherence to corporate and local SOPs.
Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
Demonstrates knowledge and proficiency in all safety and emergency procedures.
Demonstrates knowledge and proficiency in the brand's accident prevention policy.
Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
Fosters teamwork and communication among different departments.
Developing, Coordinating, and Managing Property Events
Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
Monitors and directs concierge, boats, Kids Klub, and guest experience.
Creates, organizes and implements activities for all age ranges.
Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.
Managing Departmental Budgets
Manages wages and controllable expenses within budgeted guidelines.
Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
Manages the department's budget in the areas of man hours and wages.
Reads and comprehends operating statements and budget worksheets.
Conducting Human Resources Activities
Provides constructive coaching and counseling to employees.
Supports the development, training, and mentoring of employees.
Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
Motivates and provides a work environment in which employees are productive.
Listens and responds to employee's needs.
Manages group or interpersonal conflict situations effectively.
Develops and manages hourly employees.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Determines guest's needs, and strives to meet these needs.
Handles guest problems and complaints effectively.
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