The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional.

Title: Boston Managing Director

• Status: Exempt, Full Time
• Job Location: Boston, MA
• Salary: $90,000-$95,000

Benefits:
Full-time employees will be eligible for all benefits including vacation, personal, sick days and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Overview

We seek a Managing Director of our Boston site who has deep experience in program strategy, development, and expansion that they will leverage to strengthen our existing programs and launch new, sustainable programs to better serve the needs of our clients. You will be successful in this role if you can create a multi-year program strategy, evaluate new service opportunities, build relationships with community partners, build and implement programming, inspire and lead a large program team, and take steps to grow the Boston site with high quality, cost-efficient, and sustainable programming.

As Managing Director, you will utilize data-driven and outcome-focused management to guide resettlement, employment, skills training, education, and community services programming delivered using a hybrid model across a region that spans from New Bedford to Gloucester, MA. You will build and manage a team, leading staff recruitment, supervision, and professional development. This position supports the development of program funding proposals, management of program expenses, program monitoring and evaluations, and ensures compliance with contractual obligations. This position sits on the IINE Leadership team and ensures strong communication and coordination with central office leaders including the Chief Human Resources Officer, Chief Financial Officer, and the Senior Vice President, Advancement.

Reporting to the Chief Program Officer and supervising the Senior Program and Contract Manager, Community Services Manager, Career Manager, Associate Director of English for Speakers of Other Languages (ESOL), and Program Assistant, the Boston Managing Director offers a unique opportunity for you to build a track record of success and help your team live IINE’s core values, leverage resources to achieve challenging goals and support a working environment that is joyous and energizing.

Responsibilities

Program Leadership

• Responsible for the planning, development, and implementation of all programs, including grant and contract development, reporting, and policy setting for program activities.
• Assess and evaluate program effectiveness and outcomes to ensure responsiveness to client needs. Work with program staff to implement program modifications to reflect contractual regulations, client needs, and the IINE mission and goals.
• Monitor required documentation, data collection, and reporting for all contracts/programs and ensure that programs comply with IINE goals and contractual guidelines.
• Develop or expand new programming in the areas of education, employment, skills training, community services, and citizenship that are financially sustainable.
• Build relationships and partnerships with community-based and student-serving organizations.
• Serve on the program leadership team and help develop, implement and maintain short- and long-term site plans and objectives within the scope of Institute-wide policies and goals.

Finance & Operations

• Manage program expenses across all contracts and grants, including decisions on-site expense allocations and spending of program funds within the annual site budget.
• Help draft annual site budget, including salary allocations, in concert with the Finance Department and Chief Program Officer.
• Oversee the administration of services and case management.

Site Management

• Recruit, hire, and orient new staff at the Boston site.
• Oversee screening and management of program interns and volunteers.
• Supervise and evaluate direct reports.
• Provide professional development opportunities that align with staff needs, contractual regulations, and programmatic needs.

Community and Funder Relations

• Supporting the stewardship and growth of a robust volunteer and internship program.
• Identify client and program stories that can be highlighted in the IINE quarterly newsletter, blog posts on the IINE website, social media, the annual report, and foundation proposals.
• Work closely with the Development and Grants staff to maintain relationships with community leaders, funders, employer partners, and stakeholders that may have a direct impact on programming, clients, and services.

Required Skills/Abilities

• Passion for the mission of IINE and a commitment to providing exceptional service to our clients.
• Attuned to working across languages and cultures, able to demonstrate cultural competency
• Ability to connect with community partners
• Ability to deliver on ambitious goals and benchmarks.
• Strong, calm presence and ability to provide the team with a clear sense of direction, especially in times of change.
• Excellent track record of leading, managing, and developing high-performing teams.
• Strong analytical skills and use of data to drive decision-making and to build consensus/support for evidence-based solutions.
• Exceptional listening, trust-building, and ability to lead inter-personally and through delegation
• Excellent problem-solving, operational, and communication skills.
• Proactive attitude, sense of humor, and ability to thrive in a fast-paced environment.
• Willingness to work evenings and weekends as required.

Education & Experience

• Bachelor’s degree required; Master’s degree preferred.
• 5+ years relevant professional experience in program and contract management, preferably managing social and community-based programs, departments, or organizations.
• 5+ years of experience in program delivery required.
• Specific experience in developing and managing successful adult education programming preferred.
• Experience with data entry and related systems; familiarity with Apricot and Salesforce preferred.
• Experience in a multi-cultural/multi-lingual workplace required.
• Demonstrated experience managing professionals in programs required.

Work Environment Conditions

• The Managing Director is required to travel to the Boston office and to partner meetings in the Greater Boston area. At times, the Managing Director will be required to travel to meetings at other IINE sites.
• Requires occasional night and weekends events and work.
• Requires office work.

Physical Demands

• May require lifting materials (boxes, equipment, furniture) of up to 50 pounds or more.
• Requires sitting (or standing) at a desk for long periods of time.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this.