Description:

This is an entry-level technical and professional position involving analyzing documents, assisting customers with inquiries and routine day-to-day functions of the Business Services Division.

Job Functions and General Responsibilities:

• Providing excellent customer service in the Business Services Division by reviewing, receiving and processing various business entity filings.
• Utilizing a working knowledge of several different chapters of Missouri statutes as related to filings.
• Using a computer and software; including Windows, Microsoft Office Suite and Business Services specific filing software applications.
• Answering telephone inquiries and assisting walk-in customers.
• Conducting quality assurance tests to ensure digital images meet defined standards.
• Reconciling daily financial reports for Jefferson City, Kansas City, Springfield, St. Louis and online transactions.
• Preparing daily financial reports for the Fiscal office.
• Contacting customers for additional payment information.
• Corresponding with customers through the unit email account in a timely manner.
• Providing technical support for online business filers with demonstrated knowledge for various internet web browsers.
• Interacting with state employees, officials of other agencies, and the general public.

Knowledge, Skills and Abilities:

• Excellent organization, self-motivation, and work prioritization skills.
• Excellent oral and written communications skills.
• Flexible and well organized to accomplish assigned tasks expediently and accurately.
• Thorough knowledge of Missouri law as it relates to the assigned work group.
• Follow Business Services Division policies and procedures to create quality images.
• Assist satellite offices with questions and issues regarding financial transactions.
• Prepare records for storage and/or archiving, ability to lift up to 40 lbs.

Qualifications:

• High School diploma or equivalent is required, some college helpful.
• Experience in customer service or working with the public preferred.
• Experience working in a fast-paced government office or organization preferred.

The above job description in no way implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department.