Job description
TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
TELUS Health is dedicated to assisting our employees reach their professional goals through internal promotion and transfer opportunities.
Our Care Access Centres are the home base of our operations – where it all happens! Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of situations. Joining our TELUS Health family will provide you with fantastic work experience, not to mention great connections and friends along the way! We value continuous learning, and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.
Job Description
About you - Characteristics of a Client Care Representative:
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Passionate about helping others, able to provide empathy when necessary
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Excellent customer service skills with strong written and verbal communication skills
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Ability to cope with a high volume of incoming calls and chats
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Works well under pressure
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Enjoys working towards targets around call volumes and call quality
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Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
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Strong IT skills. Experience in working with case management systems is advantageous
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The need to work for a successful organization that cares about your growth and promotes from within
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Ability to cope well and embrace change.
What you’ll need to succeed:
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A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology strongly preferred (or similar work experience)
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The flexibility to work varying shifts which will include evenings and weekends.
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Previous experience in dealing with distressed or vulnerable clients is an asset.
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Previous experience in working in a service centre / call centre environment.
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Verbal and written skills in English
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Ability to speak French, Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset
What we can offer – Besides being part of the largest and most successful global EAP organization:
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This is a remote role with opportunities to work from one of our offices if preferred.
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You will join a robust training program to prepare you for the role.
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Opportunities to increase your earnings through performance based incentive programs
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An environment that values employee engagement, innovation and client service excellence
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You will receive a permanent position with a competitive benefits package
#LifeatTELUS #HiringNow
Where permitted by law, TELUS Health employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@lifeworks.com
Fulfilling work that matters
TELUS Health is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At TELUS Health, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.
Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse
talentacquisitiononboarding@lifeworks.com
.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
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