Coast Mountain College (CMTN), Terrace campus, invites applications for a continuing full-time Client Services Analyst position commencing as soon as possible. This position requires a flexible schedule, as some evening and weekend work may be necessary as well as some travel. Salary will be in accordance with the BCGEU Support Staff, Level 7.

Duties: This position supports the operation of the helpdesk and serves as the first point of contact to install, troubleshoot, repair, and maintain computer and telecommunication systems equipment.

Tasks include but are not limited to the following:

• Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up
• Answer basic questions or resolve basic computer problems in an expedient manner
• Determine level of technical assistance required; if unable to resolve problem, direct to next level
• Provide support for all user IT related issues; log and track IT issues, maintaining records of all issues and resolutions
• Follow-up and update status and information
• Install and perform minor repairs to hardware, software, and peripheral equipment
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software
• All other tasks of similar scope and complexity as required

A college diploma or university degree in a related field or 2 years equivalent work experience. Industry certification, such as A+, is required or must be pursuing certification with completion in a two-year period from the hire date.

Required skills, abilities, and knowledge includes:

• Experience with desktop deployment and remote support tools
• Excellent client service and interpersonal skills to liaise and network on behalf of CMTN
• Excellent oral and written communications skills
• Professional, reliable, quick learner and a team player
• Self-motivated and able to work without direct supervision and have excellent analytical, decision-making, prioritization, and organizational skills
• Proficiency with desktop applications (i.e. Windows, MacOS) video and web-conferencing, email and internet applications
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Requires lifting of up to 50 lbs and moving equipment manually or by rolling cart
• A valid Class 5 Driver’s License with a clean driver’s abstract

Respond in confidence by submitting a cover letter and current resume and quoting competition #22.121B to:

Coast Mountain College, Human Resources

Email: apply@coastmountaincollege.ca

NOTE: Only complete applications (with a cover letter and resume included) received to the above noted email address will be considered.

CMTN provides quality learning experiences that help prepare our students for successful, positive futures. We celebrate the diversity of our northern and Indigenous populations and reflect this diversity in our programs, services and workforce. In accordance with CMTN’s strategic plan, we encourage applications from Indigenous individuals.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• IT Services