Client Services Representative

Full Time
Lewiston, ID 83501
Posted
Job description

CLIENT SERVICE REPRESENTATIVE

Position Type: Full-time, Monday-Friday, 8:00am-5:00pm or 9:00am-6:00pm

Location: 415-6th Street, Lewiston, Idaho 83501

Primary Function: Answer phones, assist patients. General clerical duties.

Position Dimensions: Non-Exempt.

Work Performed:

  • General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing and taking messages.
  • Maintains all records required by laboratory guidelines.
  • Keeps up-to-date on Medicare compliance.
  • Establishes relationships with clients and laboratory staff to ensure continued communication and client satisfaction.
  • Complies with established laboratory policies, procedures and standards of operation.
  • Complies with laws, regulations and ethics standards concerning laboratory business and patient confidential information.
  • Cooperates with laboratory staff to achieve goals and maintain harmonious working relationships among employees.
  • Participates on committees as requested, and on laboratory and public relations projects as requested.
  • Attends meetings as required.
  • Compiles statistics and submits reports requested by the manager.
  • Orders supplies, equipment and forms as needed in the department.
  • Keeps work area neat and clean.
  • Performs other duties as directed.

Experience Background:

  • General data entry skills required.
  • Customer service experience preferred.
  • Laboratory experience a plus.

Requirements:

  • High school diploma or equivalent required.
  • Valid driver’s license.
  • Drug Free Workplace.

EOE

Job Type: Full-time

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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