Client Services Representative
Job description
CLIENT SERVICE REPRESENTATIVE
Position Type: Full-time, Monday-Friday, 8:00am-5:00pm or 9:00am-6:00pm
Location: 415-6th Street, Lewiston, Idaho 83501
Primary Function: Answer phones, assist patients. General clerical duties.
Position Dimensions: Non-Exempt.
Work Performed:
- General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing and taking messages.
- Maintains all records required by laboratory guidelines.
- Keeps up-to-date on Medicare compliance.
- Establishes relationships with clients and laboratory staff to ensure continued communication and client satisfaction.
- Complies with established laboratory policies, procedures and standards of operation.
- Complies with laws, regulations and ethics standards concerning laboratory business and patient confidential information.
- Cooperates with laboratory staff to achieve goals and maintain harmonious working relationships among employees.
- Participates on committees as requested, and on laboratory and public relations projects as requested.
- Attends meetings as required.
- Compiles statistics and submits reports requested by the manager.
- Orders supplies, equipment and forms as needed in the department.
- Keeps work area neat and clean.
- Performs other duties as directed.
Experience Background:
- General data entry skills required.
- Customer service experience preferred.
- Laboratory experience a plus.
Requirements:
- High school diploma or equivalent required.
- Valid driver’s license.
- Drug Free Workplace.
EOE
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
License/Certification:
- Driver's License (Preferred)
Work Location: In person
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