Who we are:

HIP Creative Inc. is the leader in orthodontics marketing & growth strategies, and we are built to win!
Our team of expert consultants, creatives, marketing professionals, and engineers work alongside clients and their teams to create highly profitable and sustainable growth for their businesses.

We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried-and-true framework that empowers clients to profitably provide top-notch care and impeccable service.

Our Values

These 3 core values are the foundation of our organization, and you'll see them reflected in every interaction with our team.

Hunger

Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, motivated, and hungry people will find a way — both as individuals and as members of our team.

Integrity

Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable in a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.

Passion

People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are. These traits serve to enhance skills brought to our team.

Compensation & Benefits offered:

• $50,000- $65,000 (depending on experience)
• Health Insurance, Life Insurance, 401K with company match
• Unlimited Days PTO after 90 days of hire (10 vacation days the first year of service)
• Reports to the Pensacola office Monday, Tuesday, Thursday, and Friday. Work from home on Wednesdays.

ROLE

• This is a mid to senior-level role
• Must be a highly motivated, self-driven, and high-energy individual with a passion for helping our partners and company grow
• This is a partner-facing role with 3-5 calls with partners on a daily basis
• Communication with partners via email, SMS, phone calls, and Zoom calls
• Must have a basic understanding of social media marketing, paid search, SEO, and Web
• Must be tech-savvy and have the ability to switch between multiple software tools at a time
• Must possess a strong time management skillset and the ability to identify daily priorities and pivot when needed
• High attention to detail is required

RESPONSIBILITIES

• Ability to manage and prioritize a high volume of tasks in our project management software tool (ClickUp)
• Maintain a detailed and organized CRM (GoHighLevel)
• Must have knowledge of the Orthodontic and Dental field or be willing to learn
• Must have a confident and commanding presence with a passion for HIP's proven framework and the impact that will have on the practices
• Ability to speak to highly educated physicians and lead the conversations from a place of influence and be a great conversationalist
• Daily participation in the Partner Success Daily Huddles
• Online Tools - Using a range of online tools such as ClickUp, GoHighLevel (CRM), Slack, Zoom, Gmail, G Suite, and PandaDoc

RESULTS EXPECTED

• All partner communication is responded to within 3 hours with a high level of detail and action is promptly taken
• All partners are onboarded within the company's 21-day standard on brand and all partners receive the highest level of service
• All onboarding tasks are managed and updated in real-time with comments, action items, and due dates are met
• Internal communication is responded to timely
• The partner experience is of the highest level of excellence at all times

SUMMARY

We are looking for a mid to senior-level Partner Success Specialist with a passion and a can-do attitude in everything they do. The ideal candidate would be results-driven and completely capable of managing a high volume of tasks and onboarding 10-15 partners per month. They are ideally experienced in taking partner-facing calls. They must be able to keep up with a fast-paced and high-performance team and have a strong desire to exceed goals and be passionate about HIP, our team, our partners, and our vision. They must possess a positive and results-driven mindset.

Benefits:

• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Relocation assistance
• Vision Insurance

Schedule:

• 8-hour shift
• Monday to Friday