Job description
United States, Georgia, Atlanta
TechOps
15-Mar-2023
Ref #: 19082
LinkedIn Tag: LI-CM3
How you'll help us Keep Climbing (overview & key responsibilities)
The Contract Specialist of MRO Engine Services will be responsible for assisting with the management of $800M+ of third-party billings for MRO Services in accordance with the terms and conditions of customer contracts. Oversees $9M+ annual working capital budget. Provide cost projections, financial guidance, and analysis of customer work completed. Manage and interpret contract billing terms and conditions for over 125 MRO customers to ensure revenue and profitability are optimized for all customer maintenance. Manage the design and implementation of quality control programs that mitigate financial losses driven by inaccurate invoicing. Manage invoice-related discrepancies and disagreements in contract billing interpretation directly with Account Manager, Customer Service Manager, and/or customers as necessary. Develop metrics to drive performance, identify root causes of billing errors, and to identify profit improvement initiatives. Develop and lead the implementation of special projects that reduces short- and long-term working capital costs. Support and achieve world-class business practices by seeking and implementing process improvements, automation, and technology solutions or enhancements that improve the accuracy, efficiency, and reliability of invoices produced. Develop highly effective cross-divisional partnerships. Practice safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
- Proficiency in Excel and other Microsoft Office products required
- 5+ years of progressive experience in either the aerospace/airline industry or equivalent required.
- Proven track record of problem-solving skills and the ability to use analytical tools is required
- Demonstrated experience in managing complex processes.
- Ability to manage and execute multiple priorities in a timely manner.
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
What will give you a competitive edge (preferred qualifications)
- Prior experience preparing cost summaries and multimillion-dollar invoices is highly preferred.
- Bachelors degree in business or operations-related field is highly desired.
- Experience implementing lean, six sigma, or other process improvement methodologies is highly preferred.
- Green Belt certification is highly desired.
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