Currently interviewing for positions, with a start date of July 10, 2023!

Do you enjoy a faced paced, customer centric, problem solving, critical thinking environment? If so, Brightway’s customer service, Personal Lines Associate is the right role for you! A Personal Lines Associate at Brightway provides a broad range of insurance-related customer service and business development support to our customers and agencies. Giving a high level of support with the goal of maintaining and strengthening those relationships. This role plays an integral part of the “face/voice of Brightway” and works with all levels of the organization to promptly resolve issues to ensure satisfaction.

Founded in 2008, Brightway has grown to more than 300 locations across 32 states, serving customers in all 50 states. Brightway’s successes have led to a major private equity investment that has infused the company with capital as well as data and analytics access, with the goal of accelerating growth and delivering new and exciting opportunities for its employees. Adding high quality talent to our Engagement Center is a priority to Brightway, which begins with our Personal Lines Associates!

Job Responsibilities

• Handles requests received in inbound phone calls from customers, agents and others
• Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services
• Fulfills requesters’ needs, ensuring satisfaction
• Listens to, and incorporates, feedback
• Documents activities and follow up in appropriate systems regularly and accurately
• Performs other related duties as assigned
• Reports activity and outcomes to manager

Requirements

• High school diploma or equivalent and 0-3 years’ experience in Customer Service or a related field
• Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
• This is a remote position however, you must reside in one of the following states: Texas, North Carolina, South Carolina, Florida, Missouri, Kansas, Georgia, Indiana, Alabama, Arkansas, Oklahoma, Wisconsin, or Tennessee
• Available to start on July 10, 2023 in the Engagement Center Training Class
• Ability to pass the Personal Lines Customer Service licensing exam after the required training period

Skills, Licenses, Certifications

• Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction
• Strong communicator; must be able to convey ideas in a clear and concise manner
• Ability to learn Brightway systems and regularly update activities accurately
• Some independent judgment and decision making
• Ability to learn, embrace and put into practice new concepts and skills
• Able to gather and analyze facts and data, draw some inferences, weigh alternatives and present logical solutions
• Able to manage own time, activities and resources
• Team player; must be able to contribute to the team and rely on others to achieve objectives
• Must have 20-44 or 2-20 license within 60 days of employment
• Can demonstrate Brightway values of Smart, Accountable and Trustworthy.

Essential Job functions

The ability to perform the following functions with or without reasonable accommodation; ability to communicate orally with others, reading, writing, walking, speaking, hearing, regular use of the telephone and e-mail for company communication is essential, extended periods viewing computer screen, repetitive motion, sitting for extended periods is common, pushing/pulling, bending/stooping, reaching/grasping, lifting/carrying up to 20 pounds various items, good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, good reasoning ability is required to solve a wide range of business problems within your department; able to perform basic mathematics; addition, subtraction, multiplication, and division, able to apply statistical calculations, analysis of variance, correlation techniques.

Employees at Brightway enjoy

• Competitive salaries (based on research)
• Paid Time Off
• Medical/Dental/Life/Disability Insurance
• 401(k) plan with up to a 4% company-match
• Tuition reimbursement (regardless of course of study)
• Comprehensive paid training

Most importantly, employees enjoy a collaborative, inclusive culture where they can build positive and supportive relationships with co-workers, customers and agents. Apply today to find out what makes Brightway different!