Job description

MMC Group is looking for a Call Center Representative in the Ocoee, FL area!
Apply Today!!

Onsite
Pay: $16/hr. Starting pay
Schedule: Training Hours: Monday - Friday 8:30 am - 5:00 pm
Regular hours: Monday - Friday between 7:00 am - 7:00 pm (One day of the week off); every Saturday mandatory 8:00 am - 5:00 pm (40-hour work week)

Job Description and Responsibilities:
A CSR is expected to abide by and enforce the policies and procedures, including regular and prompt attendance, production requirements, timely and Customer efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort:

• Services all inbound customer calls to the program.
• Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with policy.
• Disseminates information on a variety of authority related topics using training materials, handouts, and online tools.
• Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
• Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders daily.
• Required to meet or exceed minimum standards for production and accuracy depending on assignment.
• Performs account and tag updates in strict adherence to departmental policy and procedures
• Required to follow the direction of their Team Coach or Supervisor regarding assignment, departmental policy, and procedures
• Required to help new trainees in the use of VECTOR and all other subjects included in the training curriculum.
• Required to give feedback to Trainers on new trainee's progress.

Qualifications:

• Bilingual a Plus
• High school Diploma required, bachelors or equivalent preferred
• 1 year or more in a CSR role in a customer service environment.
• Demonstrated proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Excellent personal time management history

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Ocoee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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