Customer Service Representative - Covington, LA
Full Time
Covington, LA 70433
$20 an hour
Posted
Job description
Description
COMPANY OVERVIEW:
For more than 25 years, HealthComp has been dedicated to transforming benefits administration. With over 500,000 covered members and 400+ clients, HealthComp is one of the nation’s leading independent health plan administrators for self-funded employer groups. Bringing together concierge-level service, operational excellence, powerful analytics, and cost management, HealthComp has built a solution that integrates seamlessly with any benefits ecosystem. HealthComp has offices in California, Illinois, Louisiana, West Virginia, and Pennsylvania. For more information, visit https://healthcomp.com/
SUMMARY:
As a Contact Center Associate, you’ll leverage your expertise in health benefits and customer service to serve as an advocate for our members to support their healthcare needs. Contact Center Associates must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of customer service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat. HealthComp is an Equal Opportunity Employer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
- Research unique/complex inquiries by leveraging tools provided
- Educate members and providers on benefits and navigation of site, tools, and applications
- Document all interactions and ensure appropriate processes/procedures are followed
- De-escalate calls when necessary
- Address and resolve member inquiries helping them to better understand their healthcare options
QUALIFICATIONS
- Ability to navigate multiple computer applications
- Demonstrated ability to maintain composure and empathy while multi-tasking to solve member needs
- Proven experience working in a fast-paced environment while delivering unparalleled customer service
- High degree of computer literacy with strong working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- High School Diploma/GED; or equivalent experience
- 1+ years of professional experience in a Contact Center preferred
BENEFITS
Job Type: Full-time
Salary: $20.00 per hour
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About HealthComp
Operating since 1994, we’re a third-party administrator (TPA) committed to providing employers with all the services needed to administer their benefits efficiently resulting in better health outcomes for their employees and higher cost savings for them. We partner with a variety of health providers and technology vendors to ensure a robust offering of medical, dental, vision, COBRA, HIPAA, flexible spending accounts and reference-based pricing, so members can make the most out of their benefits. It’s comprehensive care without the confusion.
HealthComp is an Equal Opportunity Employer.
HealthComp recruiting correspondence will always come from a talent acquisition representative with an official @healthcomp e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to hiringsecurity@Healthcomp.com.
HealthComp is an Equal Opportunity Employer.
HealthComp recruiting correspondence will always come from a talent acquisition representative with an official @healthcomp e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to hiringsecurity@Healthcomp.com.
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