Job description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.
People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.
Join us and make your mark on what’s next in fintech.
- Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Overall Purpose
The Delivery Manager is responsible for the day to day performance of assigned platforms, including appropriate changes or modifications to ensure required performance is maintained. Position serves as a Subject Matter Expert (SME) for assigned applications in the areas of production, client implementation support, and overall platform requirements.
Essential Functions
- Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied.
- As a member of Delivery, the position works closely with the Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations.
- Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted.
- Performs user acceptance testing (UAT) and deploys code into production
- Documents all new application functionality, including workflow diagrams, and assists in training Production Control Staff
- Works with the team to ensure that all documentation is accurate and up to date
- Serves as the point of escalation, for system issues prior to being assigned to Development.
- Provides day to day oversight of the systems and overall functionality and performance which includes recommendation of changes to the application environment(s).
- Responsible for taking immediate action to resolve critical issues and/or problems related to platform(s) and performance.
- Works under the direction of the Director of Delivery Management to ensure adherence to service level performance standards for all assigned platforms based on current system capabilities.
- Monitors and analyzes day to day performance of assigned platforms to ensure required performance is maintained.
- Works with Director Delivery Lead to maintain Disaster Recovery plans for all assigned applications
- Supports system enhancements that increase reliability, scalability, capacity, performance.
- May be responsible for recommending and implementing changes to existing hardware and operating system infrastructure including patches, users, file systems and kernel parameters.
- May be tasked to diagnose and resolve hardware related server problems and act as an escalation point to troubleshoot hardware and operating problems and suggest possible performance tuning.
- Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
Qualifications
- Bachelor’s Degree in Computer Science, Business, or related field or equivalent experience.
- Five plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
- Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
- Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
- Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
- Advanced knowledge of platform architecture systems and requirements.
- Knowledge and/or experience with customer implementations is a plus.
- Effective leadership and the ability to manage multiple priorities
- Strong attention to detail and accuracy.
- Effective verbal and written communications skills.
Preferred Qualifications
- Ability to install, maintain and patch physical and virtual services (Windows and Linux).
- Hardening servers to meet security compliance.
- Prior system administrator experience.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Some of the Ways We Prioritize Your Health and Happiness
Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to
check our Benefits page here
for the latest. Our team can share more during the interview process!
Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.
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