The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility – offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension benefits, as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on Twitter, Facebook and Instagram and San Jose Environmental Services on LinkedIn.

The total salary range for Network Technician I is $31.88-$38.84 hourly.

The total salary range for Network Technician II is $37.50-$45.57 hourly.

The total salary range for Network Technician III is $41.54-$50.52 hourly.

These ranges include an approximate five percent (5%) ongoing non-pensionable pay. Actual pay shall be determined by the candidate’s qualifications and experience.

Per the City’s COVID-19 Mandatory Vaccination Policy, the City requires all new hires to provide proof of vaccination as a condition of employment absent an approved medical or religious exemption. “Fully vaccinated” means the employee has received two doses of Pfizer, Moderna or Novavax or a single dose of Johnson & Johnson.

Please let us know immediately if you believe that you have a medical and/or religious exemption so you can be provided information on how to submit an exemption request and commence the interactive process. Please be advised that if you are eligible and have not been vaccinated but plan to do so, you will need to provide proof of vaccination prior to your start date. If you have any questions regarding the COVID-19 Mandatory Vaccination policy, please contact the Office of Employee Relations at employee.relations@sanjoseca.gov.

About the Administrative Division

About the Position

The Information Technology Department is seeking a Desktop Support technician to support the Environmental Services Department. As a Desktop Support technician, you will also need to have excellent customer service skills, be able to work well with both technical and non-technical staff and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments. This Network Technician I/II/III performs a variety of end-user support duties, including but not limited to:

• Troubleshoots computer and mobile endpoints, printer configuration and network connectivity issues
• Identifies, diagnoses, and resolves or escalates issues to appropriate technical teams as necessary
• Installs software, upgrades, and supports applications, and ensures security configurations are applied
• Configures computer and mobile endpoints operating systems
• Makes computers accessible to the network by resolving routine computer connectivity problems
• Creates new user accounts or mailboxes and resolves problems with existing accounts
• Provides guidance and troubleshooting related to Office 365 applications
• Responds to and resolves helpdesk tickets in a timely and courteous manner
• Provides first contact support of incoming support requests via telephone, web portal, email, and walk-up to ensure timely and effective resolution of end user issues.
• Troubleshoots and installs Windows 10, Office 365 suite, enterprise client applications, mapping network drive and printers.
• Performs basic networking tasks, such as network patching, replacing equipment, and triaging network connectivity.
• Assembles, troubleshoots, deploys, and maintains hardware and software for enterprise PCs, printers, mobile devices, and peripherals.

Review the Network Technician class specification for more information.

• This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – The ideal candidate must demonstrate knowledge of and experience with applicable professional/technical principles and practices. Including a combination of the following:

• Knowledge of Microsoft Windows Active Directory users and computer management, security groups, and/or Group Policies.
• Knowledge of Windows networking such as TCP/IP, DHCP, DNS, subnets, gateways, WIFI, etc.
• Knowledge of creating, deploying, and troubleshooting desktop operating systems (OS) or image issues and applying Windows Security patches by using System Center Configuration Manager (SCCM).

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.

Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Multi-Tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s)

Network Technician I

Education and Experience: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution: Six (6) months of qualifying experience may substitute for the college-level education.

Required Licensing: Possession of a valid State of California driver’s license.

Network Technician II

Education and Experience: One (1) year of college-level coursework equivalent to 30 semester/45 quarter units or vocational training or technology technician apprenticeship AND one (1) year of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Licenses and Certifications:

• Possession of a valid State of California driver license.
• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City.

Acceptable Substitutions:

• One additional year of qualifying experience may substitute for the required one year of college-level coursework.
• One additional year of related experience can substitute the CompTIA A+ requirement.

Network Technician III

Education and Experience: Two (2) years of college-level coursework equivalent to 60 semester/90 quarter units or vocational training or technology technician apprenticeship AND two (2) years of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Licenses and Certifications:

• Possession of a valid State of California driver license.
• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City.
• Possess a valid Microsoft Specialist certification or an equivalent professional, industry recognized certification acceptable to the City within 6 months of hire.

Acceptable Substitutions:

• Additional qualifying experience may substitute for the college-level education requirement on a year-for- year basis.
• One additional year of related experience can substitute the CompTIA A+ requirement.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific question during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

• Please describe your background and experience working with Microsoft: Outlook, Word, PowerPoint, Access, and Excel.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

In addition, please upload your most recent unofficial transcripts/applicable documentation if you select that you have at least six (6) months of college-level coursework, vocational training, or technology technician apprenticeship.

If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Ernesto Zamaguey at ernesto.zamaguey@sanjoseca.gov.

Benefits

Department Website

California Equal Pay Act

Network Technician I/II/III bargaining unit is MEF.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The application deadline is Tuesday, May 30, 2023 at 11:59pm. Please allow adequate time to complete the application and submit it before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.