Job description

About the organization: Boone County Distilling Company (BCDC) is a fully operational distillery that has been producing authentic Kentucky Bourbon and spirits since 2015. As a proud member of the Kentucky Bourbon Trail Craft Tour® and B-Line in Northern Kentucky we have provided on-site tours and tastings since 2016. We are located in the heart of global industrial companies and just 2 miles off Interstate 75 South. After many requests about venue rental and a lack of space, we decided to expand our operations to include event center space. As of June 2021, we have a brand new fully operational event center with three distinct venues. Our mission is to make our events as refined and defined as our spirits. To learn more about The Event Center at Boone County Distilling Co., visit: https://www.eventcenterboonedistilling.com/

Function: The Events Director will have primary responsibility of creating, maintaining and modeling exemplary experiences for Boone County Distilling Company’s external event clients. This includes but is not limited to, sales pipeline management, establishing relationships with key vendors and industry partners, managing guest experience, staff training, supervising the event staff and being a liaison for event clients.

Schedule: Full-time, with regular weekend, evening and holiday hours. The actual schedule will be based upon Boone County Distilling Company’s events and organizational needs.

Primary Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and perform other duties as assigned.

The Events Director’s primary functions include:

• Managing the BCDC Center's rental budget and ensuring the organization's strategic initiatives are met.
• Cultivating sales and managing the BCDC Center sales pipeline.
• Partnering with Planners, Event and Venue Coordinator(s), and Corporate liaisons to sell the BCDC Center as a top rental destination to a diverse group of clients.
• Managing the guest experience from the venue user's perspective by establishing, inspiring and maintaining BCDC Center guest experience as a core component of the organization's strategic priorities and daily operations.
• Maintain organized details for each event via electronic folders and events software.
• Supervising additional Event and Venue Coordinator(s) and Event Liaison(s) who work the frontline positions and engage guests throughout the venue. This includes modeling exemplary guest services along with hiring, scheduling, supporting, developing and monitoring team members to ensure the guest experience brand is consistent.
• Serving as part of a cross-departmental team that delivers a superior guest experience, drives revenue and promotes the BCDC Center mission.
• Partnering with owners to develop tools and strategies to evaluate and improve the event guest experience, including actively participating in the collection and analysis of the rental client's data and statistics
• Developing, maintaining and promoting positive and professional relationships with internal staff, vendors, contractors, media, the public and community partners.
• Serving as the primary contact and navigator for any escalated venue client concerns including after normal business hours.
• Planning and executing public events both on-site and off-site
• Partnering with Event and Venue Coordinator(s) to provide exemplary service to both internal and external clients through scheduling and coordinating the rental and use of the venue spaces for internal and external groups.
• Assisting in day-to-day operations including but not limited to, follow-up on all inquiries, processing of proposals, contracts, payment collections, meeting with clients, conducting venue tours and execution of events.
• Managing assets and infrastructure such as furniture, AV equipment, etc.
• Serving as the primary point of contact and overseeing the events and venue vendors including collecting payments as well as, required documents.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

Education and Experience:

• Associates or bachelor's degree in event management, business, hospitality or related field of study is preferred.
• Minimum of two years' experience in guest service, event and venue management.

Skills and Abilities:

• Excellent communication skills, both written and verbal.
• Strong organizational skills.
• Strategic thinking.
• Ability to solve complex problems and independently make decisions.
• Ability to work independently as well as in a team environment.
• Working knowledge of Microsoft Office Suite, Honeybook, All Seated preferred.
• Ability to successfully pass a complete a criminal background check.
• Ability to work a flexible schedule including nights, weekends and holidays when needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to walk and stand. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision and depth perception

While performing the duties of this Job, the employee is regularly exposed to natural weather temperatures. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Balance of Time: While performing the duties of this job, the employee should see the balance of time as follows:

• Sales and lead generation: 40%
• Client Relations: 25%
• Operations/Administration: 25%
• Vendor Relations: 10%

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• How many years of customer service do you have?
• Are you willing to undergo a background check and drug testing.

Education:

• Bachelor's (Preferred)

Experience:

• Event Planning: 2 years (Required)
• Microsoft: 2 years (Preferred)

Work Location: In person

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