Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• Company Paid Life Insurance
• 401K
• 15 days PTO (increases to 20 days after 2 years)

Summary
The Dispensary Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Assistant Dispensary Manager, Inventory Technician, and all Dispensary Agents. The Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills. The Dispensary Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team always delivers Member Service Excellence.

Essential Functions and Responsibilities

• Delivers a superior level of customer service, both in person and on the phone; coaches Dispensary Associates on the commitment to Member Service Excellence
• Responsible for managing efficient operations within a fast-paced environment through effective team scheduling, delegation, and coaching
• Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
• Observing and participating in patient services on sales floor, including dispensary associate productivity and patient engagement
• Always maintains highest level of compliance and ensures all proper legal and Company policies and procedures are strictly followed
• Treats all customers, patients, collogues and vendors fairly and with respect, offering assistance as needed
• Evaluates dispensary processes to ensure maximum efficiency
• Becomes a subject matter expert; assists members and coaches Dispensary Associates to both advise and educate members on the safe dosage and other aspects of the medicine
• Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards
• Manage and implement training on POS system
• Enforce security and inventory management protocols to nullify risk of diversion
• Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from Human Resources when handling delicate employee relations situations
• Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training Dispensary associates on proper cash handling and inventory management
• Partners with the Inventory Technician to manage intake of all deliveries including verifying accuracy of delivery, inspecting packages, submitting manifest to inventory tracking system, etc.
• Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties

Qualifications
Education and Experience

• Must be 21 years of age or older
• High School Diploma or equivalent
• 2+ years’ experience in cannabis management position required
• 2+ year degree in management or business preferred

Computers and Technology

• METRC experience required
• Basic knowledge in Microsoft Word, Excel, PowerPoint and Outlook
• Basic knowledge with inventory systems and office equipment

Schedule

Must have weekend and weeknight availability