Job description

Shifts needed: Weekday Evenings (5pm-11pm); Friday & Saturday Overnight (11p-9am); or Weekend Shift (5pm-11pm). Flexibility required.

Transition House’s mission is to end domestic violence in our community. For over 40 years, Transition House has worked throughout Cambridge to create a culture where breaking the cycle of violence is an ongoing priority and where people affected by domestic violence can live in safety, access housing, resources and the holistic support they need to thrive.

Transition House values diverse life experience and is an Equal Opportunity/Affirmative Action Employer. Bilingual/bicultural applicants, survivors of domestic violence, persons of color, people with disabilities and GLBTQI people are strongly encouraged to apply.

Transition House offers additional compensation for fluency in one or more of the following languages: Spanish, Haitian Creole, Vietnamese, Amharic, & Portuguese.

Program Summary:

Transition House’s Emergency Shelter (ES) Program is a temporary emergency shelter program with supportive services for survivors of domestic violence. Under the supervision of the Shelter Coordinator, and the Director of Housing, the Shelter Advocate is responsible for providing trauma-informed support to survivors of domestic violence and their children in the emergency shelter. The Shelter Advocate works closely with other shelter staff members to offer and provide services for residents including intakes, advocacy, safety planning, educational and recreational activities, material assistance, and ongoing emotional support.

Essential Duties and Responsibilities:

• Responsible for any issues that arise during shift, including: in-house issues, resident conflict resolution, and enforcement of Shelter guidelines, group living expectations, and program policies.
• Responsible for answering the 24/hour crisis hotline, and recording in a data system (EmpowerDB).
• Responsible for the cleanliness and maintenance of the shelter facility, and adhering to emergency procedures.
• Complete all paperwork by the end of each shift.
• Complete facilities check for safety to ensure the safety and security of the shelter.
• Responsible for the cleanliness, and preparation of shelter rooms during the exit or entry of shelter clients.
• Email and inform Program staff about any maintenance issues that need addressing.
• Accurately maintaining a shift report log, and documenting any events during the shift.
• Provide individual advocacy and trauma informed support for residents on an as needed basis.
• Become familiar with benefits, housing authority, medical and legal resources in the Cambridge and Somerville area, as well as statewide resources for survivors of domestic violence.
• Attend required supervision, and staff meetings.
• Attend agency training, and events as appropriate.
• Additional duties as assigned by the Director of Housing Programs.

Qualifications:

• Bilingual capacity is a strong plus.
• Must be self motivated, well-organized, punctual, and skilled at time-management.
• Ability to communicate effectively and creatively with adults and children of varying ages.
• Upholds the highest standards of accountability and professionalism with a commitment to excellence in all facets of program delivery.
• Ability to address conflict and contribute alternative solutions in a direct, constructive and positive manner.
• Experience with extremely marginalized people including individuals who are experiencing homelessness, mental illness, substance use, or domestic violence.
• Superior written and oral communication skills.
• High-level of comfort working within a diverse and multicultural environment.
• Ability to utilize critical thinking skills, exercise appropriate personal responsibility, and retain a positive outlook amidst challenging circumstances.
• Ability to work both independently and as a team member.
• Proficient with technology, including but not limited to Microsoft Office Suite, Google Drive, Zoom, etc.
• CORI check required, though findings will not necessarily preclude hire.

Work Environment:

• Some exposure to emotional support animals.
• Regularly exposed to cleaning products, chemicals and solvent. Occasionally work in outdoor weather conditions.
• Routinely requires the ability to move supplies or equipment weighing up to 30 pounds unassisted, while at times ascending or descending stairs.
• Transition House provides ongoing professional and clinical supervision, and opportunities for all staff to participate in education and training regularly throughout the year.

Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cambridge, MA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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