Job description

Customer Education Coordinator

Job description

Customer Education Coordinator

MRP is a workplace that unleashes learning and growth opportunities for our customers. As a Customer Education Coordinator with MRP, you will be responsible for managing our customer education program which includes the MedEquipTech (MET) platform that we use to manage our network or trainers and match them with customer training requests. You will coordinate the development of training materials for our customers, including online curriculum and training packets. You will also lead the performance management and training of the nationwide network of MET trainers.

MRP

Powered by a trusted technology-driven side-by-side managed marketplace, MRP provides the world’s largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the Medtech industry’s top companies. We help medical providers streamline operations, generate new revenue, and even lower equipment and supply costs with our team of qualified, in-house experts ready to assess your new or existing clinic.

MRP also has the most advanced third-party biomedical refurbishment energy-based device facility in the world which will soon allow clinicians to safely, efficiently, and under FDA governance, sell devices to one another. Later MRP will be home to a fully, by discipline, vertically integrated community side-by-side managed marketplace for the medical device, pharma, supply, and managed services industry.

We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At MRP, we genuinely support each other, because true success comes from working as #oneteam.

We are always evolving at https://mrp.io/

Customer Education Team

The Customer Education Team’s approach to customer education is rooted in the belief that value is recognized by our customers in every training we deliver at MRP. We take our learnings from working with 1,000+ customers to provide customers with thought leadership and recommendations that accelerate their success. And finally, that their feedback helps us to constantly evolve our training programs and experience we provide to ensure that we grow together, and that they are proud to have us as their partner.

Roles & Responsibilities

The Customer Education Coordinator role is an individual contributor role that influences the success of every one of our customers. You will bring a vast amount of desire to facilitate trainings and evolve our customer education experiences that we have throughout the entire customer lifecycle.

What You'll be Doing

• Lead the development of our customer education program
• Lead the training and management of our network of trainers
• Ensure a smooth customer experience and consistency between the various tools used for customer education
• Design and develop a train the trainer program from the ground up
• Working collaboratively with team members in digital systems such as HubSpot, Jira, Thinkific, QuickBooks, Slack, Google Docs, and more
• Coordinate travel for field trainers, create invoices and purchase orders for training events, and keep customer databases up to date
• Be the main point of contact with our Learning Management System vendor
• Ensure our customer training program is evolving in every part of the customer journey (onboarding, adoption and engagement)
• Work with the leaders and teams across Sales, Customer Success, Warehouse Operations, Trainer Recruiting, and Repairs/Service.
• Be a key liaison with our Go To Market team to be aware of all new product releases and ensure our education program covers these new updates
• Constantly seek out expertise from the MRP and MET community to share with our customers

What You'll Bring to the Team

• You love to teach and can’t rest without ensuring all supporting documentation is in-place
• You have a strong background in training and development, including modern digital tools to support online learning
• You can present yourself professionally in all situations as a solution-oriented and thoughtful ambassador of MRP
• You consistently challenge any assumptions that come to your mind. You seek to gain clarification and fully understand before responding
• You routinely demonstrate a strong desire to get things done, and get things done right
• You have a desire to routinely deliver self-driven results that move the company and our customers forward again and again
• You leverage research, questions, and data to develop intimate understanding in complex scenarios
• You consistently identify opportunities in every problem, challenge, or situation
• You are heavily process-driven, and know the importance of ensuring buy-in and adoption when rolling out new training
• You have ease in working across all levels of an organization
• You are masterful in developing relationships and communicating with people
• You will contribute to the positive and fun team environment at MRP

Where You'll Work

• MRP is headquartered in Park City, UT
• This is an in-office position

Why You'll Love Working at MRP

• You'll have a manager who coaches you through goal setting, 1-on-1s, and real-time feedback
• You’ll have tons of autonomy and responsibility; we have a results-driven environment
• You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth
• You’ll have a piece of the pie; every MRP employee participates in our stock option plan!
• You’ll have a competitive health and benefits plan
• The career growth opportunities are endless at this successful, high-growth company

MRP is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact our People Operations Specialist should you require accommodations at any point during our virtual interview process.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Park City, UT 84098: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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