JOB SUMMARY

The Public Works and Environmental Services Department is responsible for ensuring the City’s municipal infrastructure is properly operated and maintained, and for overseeing drinking water production and distribution, wastewater collection and treatment, surface water management, and solid waste collection, processing and disposal.

The City of Ottawa provides waste collection to 298,000 single family households and 115,000 multi-residential households at 2,000 properties across the City. The City is working on expanding the Green Bin program to all apartment buildings and townhome complexes across the City and is seeking motivated, knowledgeable, and communicative individuals to support outreach and education initiatives.

You will assist in promoting and educating residents about the City’s Green Bin program and undertake door-to-door canvassing to deliver information and answer questions about the Green Bin program.

You will be required to work flexible hours to attend outreach events, assists with reporting on activity and event outcomes, assist with responding to inquiries on programs and projects from public and community groups.

You will perform other related duties consistent with the duties outlined above, assists with public outreach including educational events pertaining to departmental programs, which may involve public speaking, presentations and general communication on various programs and services.

You provide data entry and records management support for the many operational staff (Supervisors, Coordinators, and Program Managers) in the assigned unit; produce reports from systems; and resolve common concerns and provide basic technical assistance and information to the public (residents, developers, contractors, etc.) on the services, products, procedures, and programs delivered by the Department, including arranging appointments, creating requests and work orders, attaching appropriate structures and activities, and entering data into relevant systems to initiate and track related actions.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in business, environmental management studies, communications, journalism, marketing, or public relations

Minimum of 1 year of related experience in an administrative environment, public speaking, customer service, and event planning. Experience working with solid waste or recycling programs would be considered an asset

KNOWLEDGE

• Working knowledge of software including but not limited to Microsoft Office (Word and Excel);
• Working knowledge of the principles of cross referencing, maintaining and updating computerized systems and databases
  

COMPETENCIES, SKILLS AND ABILITIES

• Strong communication skills (verbal, written, and presentation) including skills to calm customers, to diffuse anger, to elicit customer concerns, to provide quality customer service and to project to customers and the public an image consistent with the role of a representative of the City
• Strong data entry/retrieval/keyboarding skills, combined with strong electronic/hard copy records management skills
• Effective judgment and decision-making capabilities
• Ability to operate basic office and telecommunications equipment
• Ability to recognize potential problems or trends and recommend corrective action
• Effective interpersonal capability, including demonstrated consistency, calm under stress, tact, empathy
• Detail oriented
• Punctual, reliable and dependable;
• Initiative, thoroughness and reliability
• Excellent organizational skills