IT Support Technician (Tier 2)

Iron Bow Technologies has an immediate need for an experienced Help Desk / IT Support professional interested in a permanent Field Service Tech position in the Tidewater (Suffolk, Portsmouth), VA area

The selected candidate will be responsible for delivery of end user technical support for the Virginia Information Technology Agency (VITA), by providing both remote and onsite exceptional IT support (Tier 2) to end users throughout the Suffolk area

Position Responsibilities

• Primarily responsible for end-to-end IT infrastructure support
• Provide comprehensive and timely resolution of all end user technical issues
• Break/fix software & hardware support such as OEM-certified warranty repairs
• Provide smart hands support for networks, servers and VoIP technologies
• Perform IT asset disposal and maintain accurate asset inventory
• Support end users remotely accessing services via shipping replacement devices or leveraging 3 rd party hardware repair (or other form of onsite support as needed)
• Troubleshoot issues involving applications on and off premise (e.g. cloud)
• IT support provided remotely via remote administration tools or desk side
• Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
• Provide end user device configuration
• Execute application installations, patch and driver update testing and distribution
• Responsible for device, operating system, software and/or application troubleshooting
• System updates and/or restoration activities as necessary
  

Candidate Experience Requirements

• Several years of IT support / help desk experience is required
• Must have experience performing technical and system analysis and diagnostics
• Candidate should be skilled in the identification and timely resolution of user IT issues
• Proven ability to test, troubleshoot, service and repair end user devices
• Expertise with device, operating system, software and application troubleshooting
• Candidates with Dell, HP, Microsoft, Apple, CompTIA or related IT certifications are encouraged to apply
• Superb customer service and communication (both written and verbal) skills
• High School Diploma (OR equivalent combination of experience & education)
• A valid Virginia driver’s license AND reliable transportation is required
• Must be able to successfully pass background check and obtain a DOC (Department of Corrections) clearance

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.