• Job Type:Contract

Posted 5 days ago

Job Description:

• We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi

• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

• ****Only applicants from locations above will be considered. ****

You are:

• Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others

• Able to work independently and to adapt to a rapidly changing environment

• Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers

• Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type)

• Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). You’re able to quickly input and retrieve data while working with the customer on the telephone.

You have:

• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

• A demonstrated successful work history in customer service, insurance, or related field. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.

• Bilingual (English/Spanish) is a plus

• Excellent communication & collaboration skills with strong ability to empathize with customers

• Strong attention to detail with critical thinking skills

• Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we’ll provide the necessary equipment, of course!)

• High School Diploma or equivalent is required, bachelor’s degree a plus

You will:

• Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat

• Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types

• Initiate new leave cases in our system

• Make independent complex decisions within the scope of your authority

• Demonstrate a high level of confidentiality and professionalism

• Express yourself in an open and honest manner

• Demonstrate a positive attitude, self-awareness and embrace feedback

• Be kind and compassionate

• Use productivity and quality data & metrics to achieve superior customer service results

• As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This training will take place during the first 5-weeks of your employment, and the hours are full time.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.