Job description

SUMMARY: The purpose of the front desk agent is to greet and serve guests in a professional, gracious manner,
register guests, provide prompt and courteous service to the guest throughout their stay, resolve guest
problems, close guest accounts upon check out and offer a fond farewell to guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest.
• Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Maintain and provide accurate information on and promote hotel facilities.
• Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all resort departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment, facsimile machines, etc.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

• EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand for long periods; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee must occasionally lift and/or move up to 10 pounds.

Working weekends is required.

Location: 5000 Avenue of the Stars, Kissimmee, FL 34746

Job Type: Full-time

Pay: From $14.75 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Available to work weekends?

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

musicforspaceships.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, musicforspaceships.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, musicforspaceships.com is the ideal place to find your next job.