This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services.

Baxter’s products and therapies are on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Job summary:

The Home Care Customer Service Resupply Specialist for Baxter Respiratory Health is responsible for phone, email, and website interactions with patients, caregivers and various teams to fulfill resupply request. The HCCS Resupply Specialist handles discernment of input required to accurately send new supplies for all accessories within our Home Respiratory Health portfolio. This includes insurance and reimbursement needs, as well as prescription and internal system information. In addition to reacting to calls and written requests, we require calling for patients and health care teams for resupply and prescription renewals. Preparing for customer interactions and guiding them through our process seamlessly is first priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

• Responsible for collaborating with customers/patients, health care teams, insurance representatives, account executives, or other internal departments, such as clinical, financial, reimbursement, operations, and other service representatives related to completion of resupply requests for respiratory equipment
• Quickly and accurately identify and assess individual customer needs, figuring out appropriate action.
• Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed to complete request in an easy-to-understand manner, at times summarizing their insurance coverage / limitations to them
• Learn ongoing system support for Respiratory Health insurance and payer changes. Share these internally with proper department for ease of processing future orders automatically
• Properly identify resupply types for correct billing, collaborating with the internal billing, reimbursement, and collection teams for government and commercial payers
• Use multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution on each request with speed and accuracy
• Employ diligent processes, understanding and adhering to prescription and insurance requirements
• Process new requests, route, track, and maintain proper information within multiple Hillrom system applications
• Responsible for proactively calling on a month to month basis regarding resupply needs
• Responsible for timely and accurately processing complaints received from patients/caregivers, as needed

Education, experience, qualifications and skills:

• Associate degree in business or related field, or equivalent work experience
• 2 – 5 years of progressive experience in an insurance or customer service role
• Spanish-speaking skills, preferred
• Previous experience in the healthcare or medical technology supplier, preferred
• TIMS, JD Edwards or other third-party billing system experience desired
• Advanced experience with Microsoft Office applications, Word is a must.
• Well-organized and high level of attention to detail

Physical requirements:

• Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.