Position Summary
Working under the direction and guidance of the Health Systems Manager, this position is responsible for resolving day to day end user service ticket requests, executing project tasks as well as system configurations, troubleshooting, and training, in a manner that promotes the highest quality of customer service for end users.

Duties and Responsibilities

• Provide technical support to end users for information systems, processes, and procedures as assigned.
• Maintains current knowledge of relevant processes, policies and procedures as well as software applications as assigned.
• Assist with the content development and delivery/training/presentation of training materials.
• Work under the direction of Sr. Health Systems Specialists to execute project tasks.
• Recommend improvements to existing workflow/solutions aimed at improving the patient experience. Provider/employee experience, company expenses/revenues.
• Depending on the size of the practice and complexity of the health system, this may entail installation, system build, testing, and training, or coordinating vendor implementation activities.
• Apply updates as applicable, evaluate and recommend upgrades and enhancements, and work with users to develop reports and other uses of health systems data.
• Adhere to and uphold all applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.
• All other duties as assigned

Qualifications and Skills

• Requires a minimum of a Bachelor’s degree, preferably in business, public or health management or a minimum of two years of work experience in a healthcare IT environment.

• Requires technical, operational, and general clinical knowledge of health systems. (NSPC health systems: Mod Med EMA, athenaPractice/Centricity, Vital Interactions, Avality, RevSpring, Nuance, Key Bank, Orchard, Labdaq, Paracelsus, eCW, HealthFusion, Athena, Allscripts, Chart Logic)
• General understanding of computers and appreciation for information systems theory and design.
• Analytical skills to identify problems and offer solutions.
• People skills to effectively manage change.

• Experience providing systems training to end users.
• Business acumen and insight into clinical processes.

Working Conditions

• Located in an ethical, fast-paced, professional and clinical office environment with a noise level that is generally moderate.
• Regular use of standard office equipment (including computers, phones, photocopiers, filing cabinets, fax machines, etc.).
• Close and regular interactions with patients occur, which may result in exposure to blood borne pathogens and/or other diseases/infections. Appropriate infection control policies and procedures are practiced and enforced at all times to minimize any risks.
• Ability to travel company-wide is necessary approximately 25%-35%.

Physical Requirements
• Extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening.
• A full range of body motion including complete manual and finger dexterity, as well as effective hand-eye coordination.
• Adequate visual acuity including ability to read information.
• An occasional requirement to reach with hands/arms, stoop, kneel, or crouch.
• An occasional requirement to push, pull, lift and/or move up to 20 pounds.
• The ability to operate a motor vehicle with a valid driver’s license, as needed