Job description
OTSI (
Object Technology Solutions, Inc) has an immediate opening for a
Help Desk Analyst I.
Help Desk Analyst I ( KC Metro Area or Topeka)
MAJOR RESPONSIBILITES:
About us
Object Technologies Solutions Inc is known globally for our ability to seamlessly handle the minutest IT requirements of our Enterprise & Government customers, OTSI team has its customers covered for all their technology and product engineering needs. We develop technology and business solutions applying emerging technology frameworks.
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...!
Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.
Help Desk Analyst I ( KC Metro Area or Topeka)
MAJOR RESPONSIBILITES:
- With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
- Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions
- Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
- Follows policies and procedure to ensure corporate data security.
- Executes and enforces user access guidelines and procedures.
- Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
- Responds positively and promptly to coworker requests for assistance.
- Participates in assigned projects, contributing to their accurate and timely completion.
- Communicates effectively with all levels of employees, both technical and non-technical.
- Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.
Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.
- Bachelors degree in a related field and 1 year recent experience in Service Desk operations.
Associates Degree in a computer science-related field and 2 years recent experience in Service Desk operations.
High School diploma and two years of demonstrated work experience on a Service Desk.
About us
Object Technologies Solutions Inc is known globally for our ability to seamlessly handle the minutest IT requirements of our Enterprise & Government customers, OTSI team has its customers covered for all their technology and product engineering needs. We develop technology and business solutions applying emerging technology frameworks.
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...!
Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.
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