Job description

• 12-Dec-2022 to Until Filled (PST)
• Canada Homestay Network Host Ambassador
• Saskatoon, SK, CAN
• 19.50-21.00 per hour
• Full Time

Canada Homestay Network is looking for a Full-Time* Host Ambassador in Saskatoon*!
Who We Are
The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. CHN has been connecting international students to compassionate and caring Canadian families for over 25 years.
Our Values
Listening Curiously
Collaborating Optimistically
Growing Courageously
Guiding Compassionately
Giving Wholeheartedly
More about the Host Ambassador position
Host Ambassadors are responsible for ensuring the overall success of homestay programs by developing a thriving host network that enhances CHN's reputation for stellar host families. Host Ambassadors qualify new and existing host parents to provide safe and supportive homes to international students while in Canada. The successful candidate will also be working closely with our current Relationship Manager (RM) and tasked with some RM duties as outlined below.

• This role requires frequent access to a reliable vehicle

Key Responsibilities
Host Ambassador Duties:

• Conduct in-person interviews/visits (for new hosts) and revisits (for existing hosts) at their homes to ensure the rooms and family environment meet the required standards (See Interview/Home Visit Guide);
• Conduct pre-screen calls and enter data into our host database;
• Conduct host annual reviews;
• Enter data and supporting documentation (ie. criminal record checks, host agreements, etc.) following all CHN protocols for due diligence and data integrity;
• Field inquiries from prospective hosts;
• Assist prospective hosts with the host application process;
• Provide assistance to hosts with the Host Portal and Bridge Learning Centre;
• Follow-up on unconverted or stalled Host leads
• Assist with Student activities and events
• Liaise with the local Relationship Manager to resolve outstanding host due diligence;
• Assist with host recruitment and retention initiatives, ie. Host recognition, referrals, Host orientations etc.;
• Document and upload all relevant details of an interview in the Company Database within 24 hours of a home visit; and,
• All Host Ambassadors must have readily accessible and cost-effective transportation appropriate for these responsibilities; a cell phone for emergency support, a digital camera and high-speed internet access.

Relationship Manager Duties:

• Assist with Student Intake and visiting students when needed;
• Matching students with host families;
• Relocating students to new homestays; and,
• Any other RM duties as needed.

The successful candidate will be enthusiastic about

• Working from home
• Travelling within your local community (up to one hour)
• Relationship building and customer service
• Learning and understanding cultural differences within and outside of Canada
• Building relationships, especially with host families
• Processing host administrative work and applications

How we sweeten the deal

• With 25 years of experience helping tens of thousands of students, our non-profit is committed to caring for our team members with the same level of support that we offer our clients
• Peer training program (40 hours) in addition to formal job training
• An Employee Assistance Program aimed at helping you resolve personal stresses as they arise and allowing you to focus on your wellness
• Full benefits package (with shared premiums)
• Paid Personal Days
• Wellness subsidy
• Paid volunteer days
• Team-based professional development sessions

The successful candidate will have

• Excellent sales and interpersonal skills with the willingness and ability to promote and sell the CHN Host program;
• Positive communication skills including conflict resolution;
• Ability to work in a team and maintain and develop relationships with colleagues and their local community;
• Working knowledge of database software products as well as online communication tools (preferably Excel, Word, Filemaker Pro, and Skype);
• Working knowledge of utilizing an email client or webmail;
• Effective business writing skills, strong problem-solving and organizational skills, including attention to detail;
• Knowledge of CHN policies and procedures;
• Knowledge of international students and their cultures;

ESSENTIAL
How to Apply:
Please submit a resume and cover letter.

Job Type: Full-time

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