Supports projects throughout the organization including both clinical and non-clinical areas to accomplish measurable quality improvement. Analyzes and measures the effectiveness of existing processes and helps to develop sustainable, repeatable and quantifiable clinical quality improvement. Collects and analyzes process and quality data to initiate, develop, and recommend operational practices and procedures that focus on enhanced quality outcomes.

Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy).

• Serves as a liaison between various departments across the Spectrum Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.
• Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities.
• Competent at improvement science to drive quality performance in regulatory, accreditation and publicly-reported programs.
• Analyze, interpret and communicate benchmarked quality data and trends to identify opportunities and improve outcomes.
• Continuously develop quality improvement knowledge and skills for the organization.
• Support strategic quality goal setting to influence strategic priorities

• Associate's Degree or equivalent Healthcare related field Required

• Bachelor's Degree or equivalent Healthcare related field Preferred

• 2 years of relevant experience Quality improvement, performance improvement, project management or similar role Required

• 1 year of relevant experience Participation on improvement initiatives Preferred

• Experience with data collection, analysis and management is preferred

• Experience with writing quantitative and qualitative analysis preferred

• Knowledge of NCQA, State of Michigan requirements, HEDIS and CAHPS preferred

• Experience in a provider setting is preferred

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CURRENT SPECTRUM HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.

Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.