Department: Administration

Hours: Full Time with Benefits

Job Description:

City of Horn Lake-Administration/Finance

Purpose of the Position

Performs responsible technical work to troubleshoot and resolve issues with our current system, assets, upgrades, and fixes. Provides IT support on all Information System Technology projects.

Major Duties and Responsibilities

Provide assistance in network maintenance

• Maintain essential IT operations, including operating systems, security tools, applications, servers, O365 email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and system improvements.
• Enable faster and smarter business processes and employee productivity.
• Research and evaluate emerging technologies, hardware, and software.
• Serve as the backup subject matter expert supporting Windows, Networking, Servers and all common office software and applications, such as Microsoft Office 365, Adobe and Azure products.
• Provides assistance and backup to Director of IT as necessary.
• Assist in the maintenance of the IT inventory – all items that comprise the network as well as other items for which the Department is responsible.
• Assist in the maintaining the security of, and limiting access to, the network, to approve individuals.
• Update department documentation with changes made to the network.
• Assists with setup and use of audio visual and training equipment

Daily and Monthly Responsibilities

• Install, configure, and support workstation software, hardware, printers and phones.
• Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy
• Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly
• Implement applications and software upgrades, as well as performance troubleshooting
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
• Implement and monitor daily backup and recovery procedures
• Update, document and manage changes to system hardware and software
• Ability to maintain confidentiality with passwords and other information

Provide computer training to Admin employees (other dept. as requested)

• Assist in preparing training classes for administrative personnel
• Assist with training employees on proper computer techniques as requested
• Assist in developing computer training references for personnel

Manage and maintain city serves for administrative area

• Assist in ensuring backups are operating properly
• Assist in ensuring all computer services are operational
• Assist in monitoring systems and network for trouble
• Assist with performing routine maintenance on servers to ensure maximum uptime
• Assist with creating user accounts as needed

Perform other duties as assigned.

Job Context

The Information System Technician is a full-time, permanent position based in the Administrative/Finance/IT Department. The immediate supervisor for this position is the Director of Information Technology. The person in this position works regularly scheduled hours but is on call for emergencies that may arise. The majority of the work hours are indoors.

The person in this position is required to have a high school diploma or equivalent education with a minimum of two (2) years’ experience in Information Technology. An associate degree in computer science is preferred. Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring and ticketing tools, advanced computer skills and detail orientation is also preferred. The level of stress associated with this position is moderate. This is light work requiring the exertion of 20 pounds and occasionally up to 50 pounds of force to move objects. Work requires climbing, stooping, crouching, reaching in all directions with the arms and hands, standing, walking, pushing, pulling, lifting, grasping and fingering.

Knowledge, Skills and Abilities

Knowledge

• Basic knowledge of Microsoft Windows 10 and earlier
• Basic knowledge of Microsoft Office 2016 and earlier
• Proper grammar and proper use of English in speaking and writing
• Windows Network Operating System
• Basic computer hardware knowledge
• Basic knowledge of Microsoft Outlook and Outlook
• Basic knowledge of Microsoft 2016 & 2019 Server
• Working knowledge of networked computer system hardware and software in a MS Windows environment with preference in the local government sector
• General understanding of the nature of functions and problems in the networked and virtual user environment
• General understanding of routers, switches, firewalls, virtualization, database and software management, phone systems, antivirus, network security, WIFI, website maintenance, applying updates, service packs and patches
• Ability to communicate technical ideas effectively, both orally and in writing

Skills and Abilities

• Trouble shoot and repair desktop computer systems and phone systems
• Handle multiple tasks simultaneously with frequent interruptions
• Maintain confidentiality
• Operate department equipment as needed
• Communicate effectively
• Complete paperwork within specified time
• Work productively with other employees
• Professional certifications Network +, Security+, Sever + Azure Fundamentals.

FLSA: Non-Exempt

REPORTS TO: Director of Information Technology, City Administrator, Mayor

SUPERVISES: N/A

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Characteristics described in this job description are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these.