Job description

Red Rhino is a fast growing IT Services company. From our head office in Abbotsford, our team works to provide exceptional support & service. We have a great, close knit team – we work hard and have fun together.
We are currently hiring for an IT Support Technician L1 or L2. This person will provide a high level of professional customer service through a variety of telephone, e-mail, remote and on-site support interactions.
You're a good fit if you:

• Work with a high level of integrity and honesty
• Have strong customer service skills
• Have strong communication skills, both written and verbal
• Enjoy solving problems
• Enjoy continual learning and growth
• Have a strong work ethic
• Good time management skills
• Strong analytical, problem solving and application troubleshooting skills
• Ability to work independently as well as in a team environment

Responsibilities and Expectations:

• Resolve support issues as assigned and in line with service level expectations
• Install, troubleshoot and maintain systems including desktops, servers, networks, and software
• Ensure all work is carried out and documented in accordance with existing processes and standards
• Conduct onsite service as required. Access to own vehicle (optional).
• Provide exceptional customer service to all clients
• Continuous improvement of self through workshops, certifications, job shadows etc.

Qualifications & Experience:

• Bachelor's degree in CIS or equivalent certifications or experience in an IT related discipline
• Comfortability with deploying, managing & troubleshooting:
• Windows workstations & Windows Servers
• Strong networking fundamentals
• Familiarity with the following: Windows 10, Office 365, basic networking, Active Directory
• Nice to have but not mandatory: experience with Mac

We offer:

• Competitive salary and benefits commensurate with skills and experience
• Collaborative, fun & flexible work environment
• Opportunity to continue learning and achieve certifications

Please apply by responding to the email listed and attaching your resume and cover letter. We'd like to thank all those who apply. Only shortlisted candidates will be contacted.

Job Type: Full-time

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