Summary: Installs, administers, maintains, modifies, and supports the organization’s computing, information, and telecommunication infrastructures. Responds to service requests. Provides technical assistance, customer support, and training to system users. Communicates scheduled and unscheduled outages and changes to the computing environment to all users and affected parties.

Responsibilities for System Administrator include the following. Other duties may be assigned

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Ensures security and privacy of networks and computer systems
• Orders, receives, inventories, configures, upgrades and installs computer hardware, software, operating systems, virtual servers, printers and other peripherals
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance
• Travels to offsite locations within 15-mile radius
• Participates in the IS on-call rotation

Behavioral Competencies – To perform the job successfully, an individual should demonstrate the following competencies:

Decision Making/Judgment – Demonstrates the ability to secure and evaluate facts in making decisions and taking action. Makes decisions in a timely manner. Makes good decisions when faced with new situations or incomplete information and is able to effectively prioritize tasks. Approaches problems, challenges and new situations in an organized manner. Demonstrates flexibility and creativity in finding workable solutions and avoids recurring problems.

Communication/Interpersonal Skills – Demonstrates the organization’s cardinal value; to honor the dignity and worth of each individual; Relates to others in an honest, straightforward fashion and is professional verbally and non-verbally; Resolves conflict in a positive manner; Actively listens with a sincere attempt to understand and values different points of view; Respects the confidentiality of patient and employee information.

Teamwork – Contributes to a climate where employees want to do their best and work together as a team; Accepts responsibility for establishing and maintaining a healthy relationship with every member of the staff; Assists co-workers as needed; Displays a positive, cooperative team attitude and recognizes the achievement of others.

Change Management – Is open to change and makes suggestions for change; Maintains a positive attitude regarding change.

Customer Service – Treats patients and co-workers with respect and professionalism; Assists others in the department and throughout the hospital; Takes initiative in working to solve customer complaints; Displays a “can do” attitude.

Stewardship – Demonstrates a commitment to cost effectiveness and sound business practices; Conserves resources whenever appropriate.

Initiative – Recognizes and follows through with duties that need to be performed; Seeks out new assignments and assumes additional duties; Makes suggestions for improving procedures.

Dependability/Reliability – Reports to work in a regular and timely manner and is willing to make schedule adjustments related to changes in workload activity; Accepts delegation responsibly and can be relied upon to perform duties and complete assignments independently and in a reasonable time frame; Observes appropriate work breaks and meal periods; Attends mandatory meetings and in-services; Demonstrates commitment and responsibility.

Qualifications: Reports To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Associates Degree in Computer Science or related field required. Minimum two year’s desktop or system administration experience required.

Computer/Server Skills: Extensive knowledge of desktop computers, laptops, printers, and computer peripherals. Knowledge of Microsoft Windows, Windows Server, Windows Domain Environment (AD, DNS, DHCP, SCCM, Group Policy). Troubleshooting experience with PDs, Printers and other peripherals also required. Experience with VMware, SANs, and data backup/storage software and processes required.

Network Skills: Knowledge and experience in networking design and concepts, TCP/IP, switches, routers, firewalls, wireless access points, SSIDs, and VLANs preferred. Experience with network and computer security practices preferred as well.

Certificates, Licenses, Registrations: Valid Ohio driver’s license required

Age Specific Competencies: Knowledge and application of growth and development principles; utilization of effective communication strategies; implementation of specific technical factors.

Adult; 18-65 years of age

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Must be free of all unlawful substances and alcohol.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to satellite locations required.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.