Description

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

This is a full-time permanent position. Remote work is available anywhere in Canada.

Here’s the impact you’ll make and what we’ll accomplish together

Individuals with web development experience including knowledge of JavaScript (or any of its flavors) with an interest for analytics may apply for a position within TELUS Digital. The program is designed specifically for those who are passionate about analytics, curious about new technologies and interested in using data to shape the strategy of a large organization. This is a great entry path into the digital analytics and data science team at TELUS.

In this role, you will be responsible to work with various stakeholders with the Digital Review Board and advise, support and work through all implementation criteria to ensure that we are able to measure what is required for the business prime to know if they are achieving their business outcomes.

In this role, you will gain experience setting up analytics tools for our digital properties in order to collect user interactional data from multiple sources including web, app, voice assistants and wearables. Some of the tools you will use include Adobe Marketing Cloud (Launch, Adobe Analytics, Target, Audience Manager, Campaign), DOMO, Qualtrics and Decibel.

Reporting into the Manager of the Digital Review Board, this position is accountable for implementation, continued integration and knowledge transfer of the Adobe product suite, specifically Adobe Analytics, across multiple TELUS Digital properties.

Here’s how

• Ensuring that data flows smoothly from the website and app into our analytics report suite
• Support the development of internal processes and documentation governing all aspects of analytics tagging, implementation, QA and reporting, including continuous improvement of these processes
• Conduct regular audits of digital analytics implementation identifying recommendations to improve data structure and reporting
• Work collaboratively with product teams to create valuable data that drives our insights and reporting. Communicate findings and recommendations in a professional, clear, and actionable manner, articulating next steps and recommendations to various audiences including executive level
• Manage quality assurance of all analytics implementations and provide recommendations to provide insightful, best-in-class digital channels reports and dashboards, and adherence to service level agreements with lines of business, partners and the overall Digital team

Qualifications

You're the missing piece of the puzzle

• A strong passion for analytics
• Relevant education in fields such as computer science, engineering or information management
• Web development experience including knowledge of JavaScript (or any of its flavors)
• Minimum of 6 months of experience with Adobe Launch
• Ability to work independently and as a contributing member of the team

Great-to-haves

• Experience with agile, iterative, lean product life cycles
• Understanding of database structures, tables & basic SQL statements

About TELUS Digital:

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• Opportunity to show your stuff and be recognized and rewarded for excelling
• A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS
• An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career
• Able to work flexible hours and connect remotely with team members across Canada #LI-remote
• A culture committed to giving back to our communities; every year we donate time and resources in our communities
• Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being

Bonus points

Check out http://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.