Job description

THE MOODY LAW FIRM, INC.

JOB TITLE: Intake Assistant DEPARTMENT: Mass Tort

FLSA: Non-Exempt REPORTS TO: Director, Mass Tort

We have full-time in-house position in our downtown Portsmouth, VA office. Working hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Overtime may be required during periods of increased workload.

SUMMARY:

Under general supervision of the Director, Mass Tort the Intake Assistant performs a variety of administrative functions to assist paralegals and attorneys in representing their clients by completing all intake and case related documentation on a daily basis. The Intake Assistant will communicate with potential and/or existing clients and will process all incoming requests, including research, and update information in our case management systems accurately and in a timely manner. The Intake Assistant will use excellent communication and organizational skills, attention to detail, and case management system knowledge to ensure all client and case-related documentation is quickly available to the legal team to aid in the business needs of serving our clients.

MINIMUM REQUIREMENTS:

• High school diploma required; institutional degree in related field preferred
• One (1) to four (4) years of progressive work experience in a law firm or comparable field preferred
• Strong communication/interpersonal skills, with ability to follow-up without direction
• Ability to discuss handle sensitive situations and confidential information in a professional manner
• Must be deadline-driven, highly organized, and present a positive professional demeanor with variety of people
• Self -motivated with attention to detail
• Strong customer service focus; track record of providing exceptional customer service via phone and in writing email and other correspondence
• Strong working knowledge of MS Word, Outlook, Excel

ESSENTIAL DUTIES AND RESPONSIBILITIES:

“Essential duties” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Responsible for communication by phone, email and in writing potential and/or existing clients to provide or obtain information
• Responsible for updating client information to client management systems on a daily basis
• Responsible for maintaining consistent contact with current clients through regular follow up

COMPENSATION & BENEFITS:

• Health, Dental, and Vision Insurance
• Life Insurance, Long & Short Term Disability, AD&D
• Paid Time Off
• Paid Parking
• 401(k) Retirement Plan
• Flexible Savings Account
• Competitive salary dependent on qualifications

WORKING HOURS: Please see notes above.

WORKING CONDITIONS: Work is performed in a normal heated or air-conditioned office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. This job description must not be misconstrued as a promise of employment, nor deemed as an employment contract. The Moody Law Firm Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Portsmouth, VA 23704: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: In person

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