BMO Place with its open access concept and shared spaces and amenities will be a new experience for employees and leaders moving into the building.

This role acts as the main integrator of the workplace experience at BMO Place and will be accountable for working with line of business tenants and building support teams. The role will hold a supervisory function for building support staff (Workplace Associates, Reception, etc.).

They will focus on the unique aspects of the building and help ensure the adoption of BMO’s New Ways of Working (NWOW) principles by encouraging teams to use the space differently. This role will also collaborate in the design of the Phase 2 operating model, with increased accountabilities upon floors 6 & 7 opening in 2024.

Customer Service & Relationship Management

• Acts as point of contact for tenants and business leader support teams as well as employee and executive visitors to building

• Collaborates across tenant businesses to optimize experience of the building. Understands how to prioritize usage of spaces by needs and seniority when conflicts arise

• Assist with catering and hospitality needs for team events and meetings, point of contact for Executive EAs

• Optimize usage of Wellness Centre: Liaise with Wellness Advisors in HR, Tenant Wellness Ambassadors and ERGs to book space/events

• Liaise with technology team/Brilliance Bar to hold lunch and learns on NWOW related technology

• Host monthly building social/user committee meeting to aid in planning cross-functional social events and optimize usage of common spaces
  

Communication

• BMO Place related communications designed to positively influence or change behaviour; develops tailored messaging specific for building needs.

• Understands impact of any events or meetings on rest of building tenants and develops effective communication to employees to minimize impact to their day

Event & Hospitality Management

• Accountable for oversight of UES usage

• Hospitality lead for Phase 2 floors 6 & 7 spaces including Community Hub, Barista Bar, Terrace, Rondel Space event planning

• Collaborate with events teams, FCP hospitality teams and tenant LOB employees/EAs to ensure seamless usage of space for customer and community, limiting negative impact of day-to-day employee experience

• Communicate customer and community events to businesses to plan elevator usage during peak hours

• Assist in security badging/building access for non-BMO visitors

• Owner of any customized, building related content to be posted on Stingray Digital Screens

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Deep knowledge and technical proficiency gained through extensive education and business experience.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.