Job description

JOB SUMMARY: A senior level receptionist position in the front office, usually maintaining responsibility for a major front office function including one or more of the following: medical records, insurance/managed care tracking, psychiatric support or front desk senior secretary. Also performs all functions of a Secretary/Receptionist as needed or assigned. This position is Full-Time have the schedule of Monday -Thursday 12:00pm to 8:30 pm and Friday- 8:30 am to 5:00 pm.

QUALIFICATIONS:

Education: High school diploma; advanced coursework in business management desirable.

Experience: A minimum of one year of previous office experience in a similar setting; one year of previous experience internally with Oakland Psychological Clinic, P.C. desirable.

WORKING CONDITIONS:

Typical office setting with normal working conditions absent extreme factors. Travel for business between Grand Blanc and Flint locations required

ACCESS TO MEDICAL RECORDS:

Must be able to follow procedures related to Confidentiality of Patient Records and Disclosure of Patient Records policies. Because of integral involvement with patient care, the Medical Records Auditor position may have access to the entire medical record on an “as-needed” basis. It is expected that the insurance and managed care specialists will restrict their review of records to the insurance information and, as needed, the progress notes. The secretary who assists with the psychiatric services is expected to routinely review the record as it relates to psychiatric evaluation and medication management. The Medical Records Auditor has unrestricted access to the medical record.

RESPONSIBILITIES:

• Audits clinical records at intake, randomly and in accordance with schedule
• Is knowledgeable about various insurance programs’ requirements
• Ensures charts needing certification are signed in a timely manner
• Conducts on-going quality assurance and utilization review
• Issues reports to therapists and follows up on their completion
• Prepares records for surveys and inspections
• Complies with subpoenas in accordance with policy
• Follows through on requests for records
• Ensures confidentiality of records
• Implements systems as required by policy
• May direct the efforts of file clerks or other secretaries
• Is lead receptionist at the front desk
• Completes intakes thoroughly, accurately and oversees correct case assignment of other secretaries at the request of the Office Manager
• Explains patient accounts and problem-solves account issues with the patients
• Handles messages from the Answering Service.
• Coordinates outgoing Answering Service messages
• Trains new receptionists, as assigned
• Other Duties as Requested

Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
To keep our employees safe, masks, gloves, hand sanitizer and disinfectant sprays/wipes are provided. Safety measures are in place to ensure social distancing and limited bodies on premises at all times. Most services provided to clients via Telehealth.

Experience:

• Medical records: 1 year (Preferred)

Work Location: One location

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