Job Title: New Home Design Coordinator

Name:

Supervisor Title: Senior Design Center Manager

Name:

Revised Date:

Department: Sales and Marketing

Purpose:

The New Home Design Coordinator assists and manages customers by providing interior design and sales services, maintaining the highest standards of professionalism and customer excellence which meet and exceed customer satisfaction goals, financial results, and employee satisfaction.

Key Responsibilities and Accountabilities:

• Introduces purchasers to Design Gallery, including services offered, design process and objectives;
• Open, inspect and close Design Gallery daily
• Ensure appearance and cleanliness of Design Gallery at all times
• Inspect Design Gallery and models weekly using Checklist
• Maintains notes and files throughout the design process to ensure consistent service delivery;
• Proposes design and finishing solutions to achieve a purchaser’s objectives, including lifestyle needs assessment and budget while acting as a purchaser’s advisor in cases where they do not have a third-party designer;
• Maximizes revenue & profit potential while respecting a purchaser’s entitlement to service excellence regardless of their ability or choice to purchase optional upgrades;
• Coordinates the scheduling of purchaser appointments and the selection of interior fixtures, fittings and finishes within the schedule determined by Minto;
• Encourages incremental progress toward the completion of a purchaser’s selections to avoid customer perception of pressure to finalize while maintaining the construction schedule within cut-off dates;
• Presents and finalizes completed selections once all materials and pricing have been obtained;
• Finalizes all necessary documentation at time of sign-off and secure payments as required;
• Provides project management with actionable drawings and written instructions for the construction of homes with modifications or special features;
• Liaises with trades and construction teams for production issues, problems, discontinued products, errors and find solutions that may or may not involve the purchaser;
• Selects interior finishes with Sales for unsold inventory suites prior to cut-off dates;
• Completes on site inspections when required to monitor the implementation of suite customization and the transition to higher finish levels within a project;

• Supply’s project management with additional detail drawings and clarification of design specifications as required throughout construction;
• Promotes and respects the Minto brand and the company’s mission, values, and code of conduct;

• Other duties within the scope, spirit and purpose of the job, as requested by management.
  

Technical competencies:

Education: A College Diploma or Interior Design degree or diploma is an asset and/or proven job experience in high-end custom home construction.

Experience: A minimum five (5) years of relevant work experience. Previous experience in a design Gallery, retail or customer service is considered an asset.

Skills, Knowledge and Abilities:

• Polished and professional in manner and appearance

• Consultative sales training and experience
• Knowledge of and experience with a broad range of design styles
• Experience specifying materials for interiors to meet specific client criteria

• Microsoft Office (Word, Excel), Outlook
• Knowledge and experience with a broad range of color and design styles is an asset
• Ability to read design plans is an asset
• Patience when dealing with customers
• Ability to work under stress
• Multi-tasking
• Communication skills (listening, verbal and written)
• Customer Service Focused
• Creative skills
• Attention to detail
• Team player
  

Core Competencies: (Below Manager Level)

Quality

Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Dependability

Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Teamwork

Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Work Environment/Safety

Promotes mutual respect, keeps workplace clean and safe, supports safety programs.

Job Knowledge

Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Customer Service

Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.

Initiative

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Vision and Values

Supports values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.

Communication

Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Adaptability/Flexibility

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.