SALARY: $20.00 to $24.50 HOURLY

SUMMARY

The Order Management II is responsible for supporting the Sales team through the customer order life cycle from order management, customer operations, and service and logistics, while also providing administrative support for projects and initiatives.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Account Support

Responsible for all order entries for sales teams assigned

Daily communication with the customer and internal teams where needed

Provide insight and problem resolution internally and externally

Communication with our internal departments and escalations where needed for urgent product receipts, product put away and product releases

Support Sales and Sales Support Team with requests to accommodate any customer service needs (reports, emails, research, invoices etc.)

Qualify, validate, and process RMA’s and post-credits

Communicate to Sales and Sales Support Team ETA’s related to backorders and immediate notification of discontinued items

The process required daily and weekly reports

Process weekly open order reports to customers as requested

Provide various reports back to customers regarding in-house vs. in-transit inventory

Prepare any internal or external ad hoc special request reporting

Monitor open orders including on-time deliveries

Provide excellent service to internal/external customers

Review sales orders for accuracy

Provide insight and problem resolution to customers for any shortages

Daily review and research pertaining to incomplete shipments for immediate resolution

Daily review and research pertaining to incoming shipments needed for product releases

Daily communication with Scheduling and Production teams to schedule in priority shipments, confirm the status of current releases, research on missed ship dates, and escalation to appropriate parties

Communicate with the Procurement team where needed on passed due delivery dates or PO ETA’s

Maintain status comments on sales lines for company-wide visibility and for customer reports

Appropriate follow-through of order cancellations and changes

Order Fulfillment

Review and process incoming purchase orders for accuracy and completeness

Accelerate the execution of order fulfillment in a fast-paced environment of order fulfillment and by quickly calculating product availability and quoting accurate delivery dates based on actual supply chain status

Maintain status comments on sales lines for company-wide visibility and for customer reports

Maintain VMI processes and required updates within the program

Account Profile Maintenance

Maintain detailed customer profiles of assigned accounts

Ensure customer contract pricing and customer cross-reference information is correct and current

Monitor the status of RMA’s and ensure that they are resolved in a timely manner

International

Schedule shipments/pick-ups for international orders - Prepare shipping instructions, Commercial Invoices, Commercial Packing Lists, Shipper Export of Declaration

Fax/Email International Invoices, Airway Bills, and Packing Slips

Miscellaneous Duties

Departmental cross-training to assist as needed

Complete and follow through on impromptu projects

Resolve any shipment discrepancies

Must be able to perform all job functions of the department

Assumes absent personnel responsibility

Follow ISO/TL9000 requirements

SKILLS:

Excellent written and verbal communication skills

Excellent customer service skills

Computer proficiency of Microsoft Outlook, Excel, and Word. Attain (preferred)

Must maintain the confidentiality of customer and company information

Organized, detailed oriented, thorough, and able to handle heavy workloads and deadlines

Must be able to stay abreast with company policies, products, and services

Ability to perform general office tasks

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Must be able to lift up to 20 pounds.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time Hybrid position. Normal business days are Monday through Friday. Work hours will be assigned in advance.

TRAVEL

Very minimal travel is expected for this position.

REQUIRED EDUCATION/EXPERIENCE

High school diploma, or GED

Minimum 3 years of data entry experience

Minimum 3 years of customer service experience

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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ADA - Superior Communications will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable Accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

About Superior Communications

Superior Communications opened its newest distribution center outside Nashville, TN. The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region. Superior is focused on helping our customers solve their go-to-market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, PTO, Holiday, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For more information about Superior, visit www.superiorcommunications.com. About Us