Patient Service Associate

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a PATIENT SERVICE ASSOCIATE for our Carolina Family Practice & Sports Medicine clinic in our Raleigh location to serve as the first point of contact for our patients. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash drawer and patient appointment scheduling.

WE INVITE YOU TO APPLY IF:

• You seek to deliver outstanding customer service with each and every customer encounter.
• You have excellent communication, computer and multi-tasking skills.
• You thrive in fast-paced healthcare environment and enjoy working as part of a team.

Job Duties:

• Follow guidelines to schedule new & established patient appointments with appropriate provider, including labs, transfer calls and send messages. Obtain, verify and update patient demographic and insurance data during the phone call. Use Jabber when necessary.
• Rescheduling patients due to provider schedule changes
• Other duties as assigned (mail, faxes, scanning, all Maestro Care In-Basket requests includes (appointments, prescription, staff messages), maintenance of the lobby, restocking supplies.
• Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
• Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and insurance cards when necessary.
• Coordinate all labs/procedures as requested.
• Prepare and audit encounter forms for completeness and accuracy before closing drawer.

Required Qualifications:

• Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
• Experience in effectively coordinating multiple tasks or activities is required.

Knowledge, Skills, and Abilities:

• Ability to communicate professionally, in both verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology
• Ability to organize and prioritize work and work effectively under stressful situations
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
• Must be able to sit for extended periods of time

Additional Information

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.