Job description

The primary purpose of this role is to manage a PJ’s store within a retail center. As a Store Manager, your PJ’s store will be an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment. PJ’s is consistently rated as a great place to work and the people here love what they do.

PRINCIPAL RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

• Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of PJ’s.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Business Requirements - Providing functional expertise and executing functional responsibilities:
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Uses all operational tools to plan for and achieve operational excellence in the store including inventory management, labor management, and operations management.
• Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives.
• Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
• Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.

MINIMUM QUALIFICATIONS:

• Progressively responsible retail experience (3 years)
• Supervision (1 year)
• Experience analyzing financial reports

Required Knowledge, Skills and Abilities

• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources ensuring established service levels are achieved at all times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Job Type: Full-time

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Health insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Mandeville, LA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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