Temple University, Kornberg School of Dentistry’s Dental Billing Office is searching for a reliable, highly motivated team member with a solid work ethic to effectively and efficiently schedule treatment and admission consultation appointments for patients for our student doctors and/or specialists.

Primary responsibilities will include triaging incoming calls requests, scheduling patient appointments, assisting with appointment cancellation or rescheduling, and documenting and updating patient accounts in the axium system. The Receptionist III must be able to multitask and navigate through multiple incoming calls, and language line conferencing for non-English speaking callers while documenting the call electronically. In addition, the Receptionist III will be responsible for answering patient questions and making independent decisions for non-complex issues. Performs other related duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.
Visit https://careers.temple.edu/careers-temple to learn more about the benefits of working at Temple University.

Required Education and Experience:
At least one year of related experience handling a high-volume calls and multiple lines. An equivalent combination of education and experience may be considered.

Required Skills and Abilities:
Understands the importance of maintaining confidentiality under HIPAA standards.
Ability to remain calm and focused, while gaining potential patients’ needs to make the proper appointment.
Must have knowledge of dental and or medical insurance.
Ability to clearly communicate on the phone with patients, including conferencing using the language line for non-English speaking clients.
Ability to navigate through computer platforms, scheduling books and the VoIP telephone, simultaneously.
Ability to work and collaborate with team members.
Ability to manage high-volume of calls in a timely manner and work well under pressure, multitasking while paying close attention to detail.
Must be a natural problem solver and highly adaptable to change.
Must have strong typing skills.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia’s mandate, all Temple University students, faculty, staff and contractors must be fully vaccinated for COVID-19 by November 15, 2021, unless they have a medical or religious exemption approved by the university. An individual is considered fully vaccinated 2 weeks or more following the second dose of the Pfizer or Moderna vaccines, or 2 weeks or more following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University’s vaccination or exception requirement by November 15, 2021 will be prohibited from working until proof of vaccination or an exception is provided. For more information visit the university's Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.