Job description

Position Title: Rental Assistance Outreach Coordinator
Duties and Responsibilities:
Under the direct supervision of the Manager of Community Partnerships the Rental Assistance Outreach Coordinator will be trained and responsible for the following:

• Be knowledgeable in all areas pertaining to the Housingiskey.com website and portal.
• Schedule appointments with community members who need assistance in completing Emergency COVID-19 Rental Relief application.
• Contact clients within a reasonable timeframe and communicate in a professional and patient manner.
• Troubleshoot technology issues and assist in problem solving with clients for a successful application submission.
• Assist client in gathering and submitting required documentation for application review.
• Assist with all outreach and marketing efforts of the COVID Rental Relief Program such as (but not limited to) social media channels and E-blasts.
• Conduct at-home or in person appointments when needed for clients who require hands on support within our designated community.
• Conduct literature drops in various surrounding community hubs.
• Share rental relief resources at community gatherings as needed.
• Host and facilitate Zoom webinars that explain the Rental Relief Program to community members.
• Act as a liaison of HYC/LCP to community organizations and county departments.
• Act as an ambassador of HYC/LCP.
• Attend all assigned meetings, trainings, and community events as directed.
• Assist Manager of Community Partnerships in duties as requested.
• Maintain accurate and timely documentation of all job related activities including client/activity logs.
• Other duties as assigned.

Requirements:

• Computer and technology savvy.
• Bilingual in English and Spanish.
• Minimum one year of full time work experience in customer service.
• Organized and punctual self-starter who is easily able to work independently as well as within a team.
• Excellent verbal and written communication skills as well as relationship building skills.
• Ability to plan and conduct community presentations.
• Reliable Transportation.
• Willingness to work a flexible schedule.
• U.S. Citizenship or permanent resident status.
• Ability to pass background check and criminal clearance.
• Valid CA drivers license, current auto insurance, and good driving record.

Preferred Qualifications:

• Knowledge of community based organizations and nonprofits

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

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