Job description
Career Opportunity:
This dynamic, multi-faceted position in the Reservations Call Centre will be responsible for providing a high level of customer-focused service. The Reservations Agent will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations and cargo system to service both existing and prospective customers. The agent will be in frequent communication with SOCC, Cargo, Counter Staff, Ramp Operation Crews and any other relevant personnel to ensure an exceptional customer experience, and to facilitate North Star Air’s mission to provide safe, affordable and reliable service.
Responsibilities and Duties
- Providing exceptional customer service when handling customer calls and inquiries
- Booking and making changes to reservations
- Creating and adjusting airway bills
- Collecting payment for reservations and cargo shipments
- Providing quotations for travel bookings and cargo
- Assisting with any cargo inquiries
- Contacting customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
- Providing Flight Status updates
- Upholding North Star’s Customer Service Standards to both internal and external customers
- Any other related duties as assigned
Qualifications and Skills
- Exceptional customer service skills
- Able to communicate effectively both verbally and in writing
- Basic mathematical skills
- Able to work effectively both as part of a team and independently
- Proficient computer skills and experience using Excel, Word, SharePoint, Teams and Email is an asset
- Strong attention to detail
- Effective problem solver
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
- Previous reservations and travel agency experience is an asset
- High school diploma or equivalent is an asset
Working conditions
- Overtime as required
- Weekend work will be required
Benefits
- North Star Air Ltd. offers competitive benefits and compensation to qualified and highly motivated candidates.
- Compensation rate is based on previous experience
Please note that applicants for this position must have current eligibility to work in Canada in order to be considered for this opportunity. While we appreciate all resumes received, we can only consider and contact qualified applicants for an interview. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Salary: From $18.54 per hour
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
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