Job description
Job Title: Retail Associate
Position Status: Non-Exempt
Department: Retail
Reports To: Retail Manager
Job Summary
Retail Associates hold a wealth of knowledge about pet nutrition and educate customers to understand product features which can add real value to the health of their beloved pet. Through customer dialogue on our showroom floor, the Retail Associate can identify concerns, answer questions and suggest products to best match their needs. Retail Associates actively engage customers with the goal of relationship building rather than simply to make a sale. This is fundamental to our business philosophy as described by our Mission and Vision statements.
Essential Job Functions
- Welcome clients into the showroom, create interpersonal connections, offer assistance
- Familiarize customers with product options including food, supplements, handling tools and toys
- Physically guide customers throughout showroom to access product(s) sought
- Educate customers on pet nutrition including benefits, values and differences between food lines
- Maintain showroom etiquette including rotations, replenishment and accurate pricing
- Maintain visual appeal including suggestions for merchandising improvements
- Maintain stock room including cleanliness, organization, expiration date checks
- Receive large order shipments, verify contents against packing lists and place in stockroom
- Attend nutrition seminars, expand and share product knowledge
Dress Code
- Polos, fleece, vests, or zip-up sweatshirts; casual business attire is also permitted
- JMPR T-shirts (in good condition are permitted)
- Khaki pants, black, or navy pants, jeans (in good condition), Capri’s, Bermuda shorts, mid-thigh shorts, and skirts
Computer Skills
- Must be able to learn and efficiently use Springboard, One Note, Electronic calendar management & Go Daddy email, When I Work and Microsoft Office Suite.
- Must be able to learn new technology in accordance with business needs.
Qualifications
- 3+ years experience in pet food retail sales setting
- Advanced understanding and practical application of pet nutrition
- Reliable and dependable; maintains excellent attendance and punctuality
- Strong work ethic; sets high standards for self and others
- Outgoing personality; strong interpersonal communication skills
- Comfortable interacting with all breeds large and small
- Passionate about animal welfare; treats all animals with compassion and kindness
Education
- High School or equivalent required, Associates degree preferred
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Ability to commute/relocate:
- Brockton, MA 02301: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Retail sales: 2 years (Required)
- Pet care: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
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