Senior Credit and Collections Specialist
Full Time
Woodbury, NY 11797
Posted
Job description
Overview:
As the Sr. Credit and Collections Specialist, you will develop strong working relationships with assigned Attorneys in order to provide exceptional service support for all related client collection needs. This individual will assist in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients. They will prepare timely, comprehensive written reports that clearly present facts, analysis, conclusions, and recommendations on client/carrier credit. Must have the ability to keep up with a fast-paced environment with keen insight in prioritizing in order to achieve firm collections targets and goals.
Responsibilities and Duties:
The growing office of Kaufman Dolowich LLP is seeking candidates with experience as a Credit and Collections Specialist to join our dynamic team in our Woodbury, Long Island office.
As the Sr. Credit and Collections Specialist, you will develop strong working relationships with assigned Attorneys in order to provide exceptional service support for all related client collection needs. This individual will assist in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients. They will prepare timely, comprehensive written reports that clearly present facts, analysis, conclusions, and recommendations on client/carrier credit. Must have the ability to keep up with a fast-paced environment with keen insight in prioritizing in order to achieve firm collections targets and goals.
Responsibilities and Duties:
- Oversight of special projects to include ownership of the firm’s top matters, significant past due amounts and high-profile clients.
- Coordinate submission of matters given to outside collection firms and to manage the process to disposition.
- Support new collectors regarding firm collection protocols.
- Independently analyze client records to provide ongoing credit risk recommendations.
- Asses credit risk of incoming private clients.
- Reconcile client billing and collection data to identify discrepancies and variances.
- Communicate with clients via phone and email to obtain expected payment dates and advises management of any collection issues.
- Evaluate open AR and WIP to determine credit risk and exercise discretion for payment plans.
- Develop and establish Credit Protocols regarding the extension or cessation of credit.
- Daily tracking of collection progress which includes maintaining detailed notes of collection activity and creating future follow ups.
- Monitor various e-bill sites to track the status of submitted e-bills.
- Meet regularly with the Director of Billing and Collections to review assigned portfolios, discuss collection progress against budgeted goals and to provide insight on how to best lower outstanding receivables.
- Prepare ad hoc analysis for partners, management, clients and internal staff.
- Analyze and reconcile partial payments, overpayments and payment history.
- Takes appropriate action with Firm write-offs, as per Firm policy.
- Research and respond to inquiries regarding collection issues and problems.
- Actively contribute to department and firm-wide projects and process improvement efforts.
- Assist with special projects as needed.
- Other duties, as needed, to support firm and office operations.
- Bachelor’s Degree with college level accounting classes or equivalent work experience.
- 10 or more years billing or collections experience in a law firm.
- Elite, Aderant, Coyote (or equivalent accounting software experience).
- Knowledge of billing and collection procedures in a professional services environment.
- Flexibility to work varied hours, including possible weekends or evenings.
- Ability to work independently with a strong attention to detail.
- Strong quantitative skills with ability to recognize discrepancies in data.
- Ability to effectively interact and communicate with attorneys, secretaries, internal staff and clients.
- Ability to multi-task, prioritize, anticipate work needs and follow through with minimum direction.
- Strong analytical ability with intermediate Excel skills (V-Lookup, Pivot Table).
All qualified applicants will receive consideration for employment at
Kaufman Dolowich
without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.
Kaufman Dolowich
is proud to be an equal opportunity employer.
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