Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Service Planner to join our team.

Your mission as the Service Planner is to schedule and provide support for all shop and field service repairs of compressed air equipment, providing regular updates to the Service Manager and the customer. You work with the Service Manager to coordinate the activities of the Service Department and serve as information liaison between the Service Manager, Service Technicians, Parts Specialist, and customers. You are key to the success of our team and our customers!

Essential Duties:

• Receive incoming calls for service of compressed air equipment and schedule all shop and field service repairs in computer system.
• Provide regular updates to customers regarding service that is in process.
• Provide price quotations for service jobs to customers.
• Maintain (edit as needed) scheduled service orders in computer system (including both manual orders and service contracts) and facilitate the closing of service orders approved for invoicing.
• Review and maintain labor records for Service Technicians.
• Prepare credit notes and manual invoices for review by the Service Manager.
• Place orders for parts required to complete service orders, and work to expedite the delivery of these orders, as needed.
• Complete administrative requirements for element return function.
• Report completed service jobs and/or problem areas on a daily basis to the Service Manager.
• Type estimates of repair, service agreements, letters, memos, etc.
• Maintain service files, including Service contracts and related agreements, open orders, customer history, service employee records, expense reports, and vacation requests.
• Prepare outgoing mail and overnight mail packages.
• Coordinate travel arrangements for Service Technicians, as well as local/regional service meetings and training courses.
• Prepare service quotations for Service Manager approval.
• Coordinate the installation of new compressed air equipment with Sales.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Perform all duties in accordance with Quincy standards, while always striving to understand the needs and expectations of the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Experience & Education:

• High School diploma or equivalent required; Associate degree in relevant field preferred.
• Service coordination experience in an industrial service industry preferred.

Skills & Competencies Desired:

• Knowledge of parts and maintenance/repair for air compressors or similar machinery preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.
• Experience with BPCS and/or MAM preferred.

Work Environment:

• Mostly office environment with some warehouse or workshop environment, and possible customer site visits in the field. May be exposed to a field service environment at customers’ jobsites. May be required to work overtime and weekends as needed.

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.