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Job Category

Customer Success Group

Job Details

The role of the Success Guide is crucial in helping to grow value and improve adoption. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to all Premier customers from the Hubs. They will lead the success of all Tier 3 customers from a pooled model. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.



Responsibilities

• Deliver 1:1 & 1:M Success Programs
• Action Best Practice Insight
• Product Education
• Technical Advice
• Adoption Guidance
• Drive Guided Success Engagements
• Support Success Teams

Preferred Qualifications & Skills

• 2+ yr Experience in Marketing Cloud highly preferred
• Functional and/or Technical Expertise
• Consultative Communications
• Solution-Focused Problem Solving
• Project & Risk Management

Leadership Qualities
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
PASSION: Passionate about Customer Success and is a great listener
OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart
TRUST: Ability to earn the trust of the customer and lives the company’s core values

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc . or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $73,400 to $101,000.

For New York-based roles, the base salary hiring range for this position is $80,700 to $121,100.

For California-based roles, the base salary hiring range for this position is $80,700 to $121,100.

For Washington-based roles, the base salary hiring range for this position is $73,400 to $111,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.