Super User

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Superuser. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Super User ensures distribution center has the system support, processes and training required to achieve department objectives. Determine root cause of process/application issues and assists in resolving all system and process issues on a daily basis.

Responsibilities:

• Trouble reporting for all outbound functions

• Trouble resolution root cause for picking/packing issues both operational and systemic

• Creation of and sending shipping reject Reports for all clients

• Assist with user set up, password resets, location set up, and putaway policies when needed)

• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system

• Point of contact for all WMS and WCS system issues and working with vendor to resolve

• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues

• Assist with training associates when needed

• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)

• Research RF and barcode issues to determine root cause of operational issues

• Super Users are trained in all departments processes, and they create and update SOP’s when needed

• Assist in testing for system modifications and walk through the process operationally prior to install

• Document all system changes

• Audit item profiles and on hand inventory

• Train associates for DLx start-ups and all new system rollouts

• Perform special projects and client requests

• Develop and analyze Location Reports

• Analyze and research operational data when requested

• Assist with all client transfers in and out of the facility both operationally and systemically

• Label new locations and totes used for the sorter and PTL where applicable

• Research all SLA and Aged order discrepancies identified by the KOP reporting team

• Any and all other duties assigned by supervisor or manager

• Follows all safety guidelines and performs in a safe and careful manner

  
  

Qualifications:

• Initiative – Volunteers readily

• Seeks increased responsibilities

• Asks for and offers help when needed

• Attendance/Punctuality

• Observes time limits for breaks and lunches.

• Dependability – Follows instructions, responds to management direction

• Takes responsibility for own actions

• Keeps commitments

• Works required overtime when needed.

• Motivation – Sets and achieves challenging goals.

• Knowledge of department processes and SOPs systems acumen.

• Attention to detail

• High School diploma or GED

• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment

• Computer Skills – MS Office Suite and e-Mail etiquette required.

• Working knowledge of WMS Systems.

• Must possess visual acuity to read labels, RF scanners and to maneuver throughout facility

• Must be able to hear and understand verbal instructions

• Must possess capability to walk or stand for extended periods of time

• Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds

• Must be able to climb stairs, to bend, stoop, kneel and grasp products

  
  

Travel:

• This position is not remote.

• Travel is not required.

Hours: Monday-Friday, Dayshift hours. Must be available for additional hours as needed.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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