Job description

This is Onsite position.

Typically has 5 years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Responsibilities include, but not limited to:

• Use of monitoring tools to proactively identify and research potential production incidents.

• Respond to alerts regarding potential production incidents.

• Escalate to advanced support as needed for problem resolution.

• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

• Perform all environment routing, cycling, and implementation of splash pages.

• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.

• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

• Develop procedures for trouble shooting and possible resolution of issues.

• Execute procedures reliably and escalate appropriately to solve incidents quickly

Job Type: Full-time

Salary: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• IT support: 3 years (Required)

Work Location: One location

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