Job description
This individual should enjoy working with customers in a fast paced, team centric environment. The Technical Support Representative is responsible for handling trouble ticket escalations.
- Troubleshoot with customers and customer home networks
- Troubleshoot WIFI related problems
- Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
- Ability to solve order issues and handle escalations
- Able to work a rotating schedule ( Monday-Friday, Tuesday-Saturday or Sunday-Thursday)
Required Skills
- Post-secondary education in a related field or equivalent work experience preferred
- Proficiency in the use of Microsoft Office applications
- Strong project management and organizational skills are essential
- Excellent interpersonal, relationship, and communication skills (written and oral)
- Understanding of network technology industry, technology and terminology
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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