Locations: Posted Date: September 6th, 2022

Vaughan, Ontario | Oakville, Ontario

Overview:

BCU Financial is actively seeking a part-time teller to join our team on a casual basis. This position
processes routine cash related member transactions such as deposits, withdrawals, loan and utility
payments, term deposit renewals, registered plan transactions, calculations of foreign and domestic
exchanges, and cheque cashing. All transactions are facilitated using computer systems. The
position requires the diligent execution of standard and prescribed procedures to effectively fulfill
assigned responsibilities.

Responsibilities:

• Process member transactions.

• Provide courteous service to members, answer questions and action member

requests for deposits, withdrawals and transfers.

• Identify and fulfill members’ financial service needs (cash or certifiy cheques, process bill

payments, buy/sell foreign cash, drafts).

• Balance all transactions, vouchers and cash daily.

• Ensure all information is accurate and complete; check and update contact information

and expiry dates on IDs.

• Create interest and awareness about the credit union’s products and services.

• Promote and sell credit union services to members by explaining basic deposit/credit

products and services, and refer more complex requests for information and assistance to
appropriate branch staff.

• Foster relationship building through service excellence and product knowledge.

• Keep up-to-date with the credit union’s products and services, policies and procedures,

promotions and marketing initiatives.

• Refer members to FSOs for additional products and services.

• Builds and maintains effective working relationships with Branch team and other BCU

colleagues.

• Consistently respond to system prompts and review emails.

• Adhere to internal controls, established policies and procedures and compliance

requirements (FINTRAC).

• Other duties as assigned.

Requirements:

• Relevant working experience or any equivalent combination of experience, training

and/or education.

• High level of initiative, attention to detail and accuracy.

• Proficient computer skills are required.

• Strong customer service and interpersonal skills

• Appropriately handle information of a confidential nature.

• Proficient time-management and organization skills.

• Knowledge of Ukrainian language is an asset.

Compensation:

A competitive hourly wage will be determined based on qualifications and experience.

BCU Financial is a member-owned, financial cooperative dedicated to improving the lives of members and
their community. BCU Financial is a part of BCU Financial Group – a fast-growing Ontario-based financial
group providing Canadians with diversified services and products. BCU Financial Group offers its members a
real alternative to high-fee, big-name banking by providing no-fee chequing accounts, competitive savings
accounts, loans, mortgages, cards, investment services, online banking, and insurance services. BCU Financial,
together with its BCU Wealth Management division, currently oversees $1 billion in assets.

BCU Financial Group also recognizes the importance of building a strong community. That’s why it provides
generous sponsorship funding annually to a wide array of community-based projects and activities. The Credit
Union and its member-supported charitable institution, BCU Foundation, provide sponsorship funding of over
$1 million annually for community organizations, charity fundraisers, student scholarships, cultural events,
and educational projects.

BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse
workforce. BCU Financial Group provides accommodations during the recruitment process upon request.
Requests received relating to accommodation will be addressed confidentially.

Please submit all applications to Ivanna Purkiss, Head of People, Communications, and Community,
at hr@bcufinancial.com.