Suns Legacy Partners, LLC. Our mission is to “provide the finest in sports, entertainment and community leadership”, and our goals are to “win championships and create sustained success.” In all of our operations and in everything we do we seek to be the global leader in our industry in innovation, technology and fan experience. Our Sports & Entertainment Services (SES) division is seeking part-time Ticket Service Representatives to assist guests with digital ticketing needs for all arena sports, concerts, and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.

What we need from our Representative:

• Greet each guest in a friendly and enthusiastic manner
• Perform assigned duties with a focus on excellent guest service
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
• Provide information regarding event schedules, various pricing, and seating arrangements
• Explain venue and show promoter policies for all events
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
• Answer ticket office phone line
• Provide general information regarding arena policies and event details
• Maintains regular and reliable attendance (60% monthly event availability)
• Stay current on events scheduled at the Footprint Center
• Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
• Balancing and reconciling daily/nightly ticket sales
• Ensure compliance with ticket related ADA laws
• Assist in box office cleanliness
• Adhere to business-casual dress code policy
• Other administrative duties as assigned

Our Ideal Candidate Will Possess:

• Excellent customer service and interpersonal skills
• Effective problem solving using multiple ticketing software platforms
• Basic computer skills
• Attention to detail in a fast-paced environment
• Maintain a professional appearance and demeanor
• English/Spanish bilingual is a plus
• High School Diploma
• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• This is a Security Sensitive role due to the requirement to handle financial data and process payments

What can you expect:

• Flexible schedule includes weekends, evenings, some holidays and some overtime to meet business needs
• Most shifts begin at 4:45 PM and last 3-5 hours.
• Non-event day shifts are available in the morning into evening
• Ability to stand for extended periods of time
• Must be able to work 60% of events each month
• Work Indoors, away from the elements
• L-Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.
• Ability to work and communicate in noisy environments
• This role is computer based and will require extended periods of time working in front of a computer screen
• Repeating motions that may include the wrists, hands and/or fingers
• Ability to interpret data and respond accordingly
• Ability to Read, Write & Speak in English

Perks:

• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Mercury and Rattlers games

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The Phoenix Suns are an Equal Opportunity Employer M/F/D/V